Team Lead, Membership Acquisition

Function Health

10h

About The Position

The Membership Operations team directly supports Function Health’s revenue engine—from a member’s first interaction to an inquiry from a small business owner to renewal moments that define long-term impact.

This founding Team Lead position will drive new member enrollment by building and managing a team of Member Success Agents responsible for guiding prospective individuals and entities to purchase Function memberships. Within our prospective members (leads) and small/medium-sized business (SMB) client program, you will work with leadership to execute opportunities that increase team impact, including developing individual agent capabilities, strategically expanding the presence of AI and self-service, and improving internal tools/processes.

We are looking for someone who cares about the details, brings team members along through change, and has a knack for improving the agent and end user’s experience with actionable steps. This role has a dynamic day-in-the-life and therefore is ideal for someone who thrives in fast-paced environments, enjoys solving problems in real time, and is energized by supporting others’ development.

Requirements

• Experience in member support, client success, or operations in B2B2C organizations.
• Experience building self-service systems for clients or prospective members.
• Known for modeling a member-first, data-driven, and ownership-oriented mindset.
• Experience with performance management and team development.
• Experience in Intercom, Salesforce or other ticketing systems.

Nice To Haves

• Experience interacting with and/or managing SMB-focused initiatives
• Experience building or refining AI chatbots in a service capability.
• Start-up experience, particularly in early-stage technology companies.
• Experience with Notion and Slack systems.

Responsibilities

• Oversee daily team workflows, ensuring work is assigned appropriately and progressing on schedule. Serve as the point of contact for lead or client escalations and issue triage.
• Hold a high bar for lead and client experience, supporting the team in varied ways to achieve KPIs, quality expectations, and operational processes.
• Grow and improve our SMB program through establishing self-service experience, automating SMB interactions, and managing internal prospective clients.
• Drive continuous improvements to workflows, documentation, and tooling.
• Invest in AI agents as a “member” of the team, overseeing quality and ongoing training to promote self-service.
• Foster a team environment with high psychological safety, an enthusiasm for structured continuous improvement, and a contagious pride in delivering high quality work.

Benefits

• We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed