Membership Team Lead

Columbus Zoo Family of Parks•Powell, OH

12h•$17

About The Position

One of the first team members to interact with our guests, the membership team serve as ambassadors for the zoo, engaging our members while promoting and distributing materials to Columbus Zoo, Zoombezi Bay and The Wilds members. If you’re enthusiastic and comfortable entering accurate data on a computer, this may be the job for you!

Requirements

Must be at least 18 years old.
High school diploma or equivalent preferred.
Ability to supervise and motivate others (previous supervisory/office administration preferred).
PC skills required (knowledge of Excel, and Microsoft Word preferred).
Ability to stay highly organized and detail-oriented.
Able to balance multiple assignments and prioritize tasks effectively.
Able to work in varied weather conditions (i.e. extreme heat, rain).
Excellent verbal and written communication skills.
Able to maintain professional, courteous and helpful behavior with guests and internal staff.
Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
Able to work flexible schedule including weekends, evenings and holidays.
Subject to BMV check.
Subject to Drug Free Workplace Policy.
Subject to Criminal Background check.

Responsibilities

Coordinates daily workflow of all office tasks to assure deadlines are met.
Provides training and coaching to seasonal Membership staff.
Opens, closes and supervises the membership office daily.
Sells, upgrades and processes memberships and season passes.
Provides consultation and recommendations to guest regarding memberships and season passes.
Provides excellent guest service for members regarding zoo information and experience.
Performs data entry, filing and general office duties for designated areas.
Develops spreadsheets and word processing documents to maintain office organization.
Resolves phone calls, emails and in person guest complaints regarding memberships while upholding the Make it G.R.E.A.T. standards.
Ability to work in a fast-paced environment with sometimes stressful situations.
Performs other duties as assigned.
Schedule varies based on operational needs such as weather condition, guest attendance and department needs.