Team Lead - Medical Administrative Assistant

Mayo Clinic•Phoenix, AZ

About The Position

Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff, whom interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division, in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail. Performs supervisory duties in the absence of the area supervisor. Assists the supervisor, as requested, with supervisory duties relating to department personnel, such as timekeeping, writing performance evaluations, assisting in the hiring process, etc. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Requirements

good understanding of the unique characteristics and operations of the department/division
superior customer service

Responsibilities

serving as a liaison to patients, internal and external referring physicians, and all allied health staff
handling a high volume of telephone calls
facilitating patient access
responding to patient inquiries
accommodating referring physician requests
routing patient concerns appropriately
calendar and schedule maintenance
handling physician mail
performing supervisory duties in the absence of the area supervisor
assisting the supervisor with supervisory duties relating to department personnel, such as timekeeping, writing performance evaluations, assisting in the hiring process, etc.