Team Lead - Medical Administrative Assistant

Mayo Clinic•Phoenix, AZ

About The Position

Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff, whom interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division, in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail. Performs supervisory duties in the absence of the area supervisor. Assists the supervisor, as requested, with supervisory duties relating to department personnel, such as timekeeping, writing performance evaluations, assisting in the hiring process, etc.

Requirements

High school diploma or G.E.D. equivalent required
Three years secretarial, back office/front office position in a physician's office, and/or customer service experience required; healthcare-related experience required
Outstanding interpersonal skills with a commitment to customer service required
Excellent oral and written communication skills
Strong computer experience with advanced proficiency in Microsoft Word and Excel
Excellent organizational, analytical, and problem-solving skills
Highly motivated, able to work independently
Able to multi-task and prioritize work load
Completion of a medical terminology course required within first six months of employment

Nice To Haves

One year Team Lead experience preferred.

Responsibilities

serving as a liaison to patients, internal and external referring physicians, and all allied health staff
handling a high volume of telephone calls
facilitating patient access
appropriately responding to patient inquiries
accommodating referring physician requests
routing patient concerns appropriately
calendar and schedule maintenance
handling physician mail
performing supervisory duties in the absence of the area supervisor
assisting with supervisory duties relating to department personnel, such as timekeeping, writing performance evaluations, assisting in the hiring process, etc.