Team Lead - Loss Mitigation (On-site)

Servicing•Tempe, AZ

13d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function Works with the Loss Mitigation team to minimize losses on delinquent mortgages by working according to investor guidelines to resolve at-risk mortgages. Principal Duties Perform workout approvals for multiple Loss Mitigation Teams Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved a Loss Mitigation Workout Undertakes special projects related to departmental activities and performs other duties as assigned. Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc. Addresses any borrower question or concern. Handles escalated files appropriately by providing an articulate and complete response. Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements. Performs live and recorded call monitoring and provides immediate feedback as needed. Ensures compliance with company policies and procedures. Ability to effectively and accurately convey information to others. Performs related duties as assigned by management. Education and Experience Requirements High School Diploma required; college degree preferred but not required. 6+ years of Loss Mitigation, collections, or related mortgage servicing experience Knowledge, Skill and Ability Requirements Proficient in Microsoft Word and Excel Excellence in consulting and advising customers via telephone and written communication. Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies. Demonstrated strong skill set for organization and attention to detail. Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines. Excellence in consulting and advising customers via telephone and written communication. Self-Motivated. Ability to work independently with minimal supervision. Strong analytical, problem solving and mathematical skills to be used to improve team’s performance. Ability to work overtime as needed. Understanding of mortgage lending and servicing Work Environment and Physical Requirements Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand. Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Requirements

High School Diploma required; college degree preferred but not required.
6+ years of Loss Mitigation, collections, or related mortgage servicing experience
Proficient in Microsoft Word and Excel
Excellence in consulting and advising customers via telephone and written communication.
Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.
Demonstrated strong skill set for organization and attention to detail.
Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
Excellence in consulting and advising customers via telephone and written communication.
Self-Motivated.
Ability to work independently with minimal supervision.
Strong analytical, problem solving and mathematical skills to be used to improve team’s performance.
Ability to work overtime as needed.
Understanding of mortgage lending and servicing
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

college degree preferred but not required.

Responsibilities

Perform workout approvals for multiple Loss Mitigation Teams
Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved a Loss Mitigation Workout
Undertakes special projects related to departmental activities and performs other duties as assigned.
Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
Addresses any borrower question or concern.
Handles escalated files appropriately by providing an articulate and complete response.
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
Performs live and recorded call monitoring and provides immediate feedback as needed.
Ensures compliance with company policies and procedures.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions