Team Lead - Investor Reporting (On-Site)

Servicing•Coppell, TX

8d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Team Lead Investor Reporting is responsible for overseeing the daily and monthly activities for the Fannie Mae, Freddie Mac, Ginnie Mae, or Private Investor portfolios, including reporting, remittances, and reconciliation resolution. The Team Lead Investor Reporting is responsible for the setup, reporting, and remitting on new investors and reviewing existing files to ensure quality of externally sent files. Additionally, the individual will work directly with the investor reporting analysts to train the staff to understand the processes they are completing as well as any changes to existing processes. Candidates must have strong communication skills and the ability to research and complete timely resolution to exceptions, including collaboration with internal business partners.

Requirements

Bachelor's Degree in Accounting or Finance preferred.
6+ years of Investor Reporting experience required.
Advanced MS Excel experience required including pivot tables, Vlookups and other complex formulas.
Proficient in MS Word and PowerPoint.
Strong problem solving and analytical skills.
Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically.
Strong communication skills to interact with Senior Management and other business units.
Working understanding of operational risks and related controls.
Strong organizational and time management skills necessary.
Ability to manage multiple tasks and shift priorities as appropriate to meet reporting deadlines and maintain reporting accuracy and analysis abilities with strong attention to detail.
Self-motivated with strong attention to detail and excellent organization skills.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

SQL or other database reporting experience preferred.
Servicing Director knowledge a plus.

Responsibilities

Confirm monthly reports are produced and delivered in an accurate and timely manner including but not limited to loan level invoice and remit files while meeting the contractual SLA for each investor with a high rate of accuracy.
Resolve any coding issues with reports by working with management to make the necessary changes and update policies and procedures.
Work with the staff to resolve any external issues and correct or update any data or formatting issues in the monthly reporting to ensure client satisfaction.
Confirm reports, and wire requests are being sent timely as it relates to the monthly reporting and remittances.
Confirm the staff is accurately working with internal clients such as investor accounting and finance on all account reconciliation items including P&I, service fee, corporate advance, P&I advance, and operating account reconciliations by reviewing outstanding bank reconciliations monthly.
Review reports before they are submitted externally. This includes checks for formatting issues, month-over-month consistency issues, contract billing agreement, full balance roll forward, and large transaction investigation.
Coordinate with the department's management to address issues identified so that reoccurring process issues can be remedied.
Performs additional projects and duties as assigned by manager.
Develops and enhances operational procedures.
Assists with internal and external audits.
Heavy use of Microsoft excel for data analysis and reporting.
Handle ad-hoc reporting or research as directed by management.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions