Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Manager - Investor Reporting is responsible for supervising the preparation of assigned monthly reports and remittances. The ideal candidate will have experience balancing complex trades based upon various cutoff dates as well as experience leading dynamic teams and processes. Direct Reports Team Lead Investor Reporting Sr Investor Reporting Analyst Investor Reporting Analyst II Investor Reporting Analyst Principal Duties Confirm monthly reports are produced and delivered in an accurate and timely manner including but not limited to loan level invoice and remit files while meeting the contractual SLA for each investor with a high rate of accuracy. Resolve any coding issues with reports by working with management to make the necessary changes and update policies and procedures. Teach reporting skills and research methods to the team while constantly looking to improve performance and innovate through automation. Partner with Investor Accounting as well as internal departments to ensure investor record is correctly reflected both in reporting and the system of record. Ensure monthly reconciliation outages are researched and resolved timely and correctly. Work with internal Investor Control team to ensure accurate information is supplied for various audits both internal and external. Confirm reports, and wire requests are being sent timely as it relates to the monthly reporting and remittances. Review reports before they are submitted externally. This includes checks for formatting issues, month-over-month consistency issues, contract billing agreement, full balance roll forward, and large transaction investigation. Coordinate with the department's management to address issues identified so that reoccurring process issues can be remedied. Develops and enhances operational procedures. Perform other duties and special projects as assigned by management.
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Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees