Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function Responsible for the group’s timely and accurate completion of P&I and T&I Custodial reconciliations, and is responsible for the implementation, maintenance, and communication of company policies and procedures. This position requires a high degree of discretion, sound judgment, initiative and knowledge of Investor Reporting guidelines. This position works with all levels of employees within the organization and requires strong organizational, communication, and planning skills. Principal Duties Reconcile P&I and T&I Custodial accounts on timely basis and within the Investor’s established guidelines (FNMA, FHLMC, GNMA, and PLS). Responsible for the training of new and current Investor Accounting analysts. Provide continuous feedback to staff. Review and approve P&I and T&I Custodial accounts and bring to Manager’s attention any exception items requiring special handling or analysis. Oversee process improvement initiatives, research projects with other departments, and company initiatives. Review current internal controls and implement approved procedures to correct any deficiencies. Work with upstream departments and the Investors to resolve any custodial variances. Assure that proper procedures are followed, and final resolution occurs. Ensure that Investor guidelines are adequately followed, and tracking reports are properly maintained. Research and gather reports and documentation requested for all audits. Performs related duties as assigned by supervisor. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees