Team Lead I

US MED- EQUIP LLC•Little Rock, AR

16d

About The Position

Team Lead I at “Top Workplace” Join our life-saving mission! Become part of a fast-growing healthcare company where you’ll oversee employees maintaining and delivering vital medical equipment and manage branch operations. As Team Lead, you’ll be crucial in nurturing a high-performing team, optimizing operational performance, and helping ensure exceptional service to our hospital partners. A Day in the Life Team Leadership and Development: • Supervise a team of two or more employees, fostering a collaborative and high-performing work environment • Participate in trainings to enhance team skills and capabilities and maintain updated knowledge of equipment, services, and policies Operational Management: • Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency • Implement policies and procedures to ensure compliance with company standards and industry regulations Customer Service and Relationship Management: • Provide excellent customer service, listening and responding to our partners’ equipment needs • Uphold a climate of professionalism, including the use of company uniforms at all times Logistics and Inventory Management: • Manage medical equipment inventory, storage and maintenance • Load, secure, and carefully transport life-saving medical equipment to and from hospitals, adhering to company policies and safety standards • Help service, ship, and receive equipment in the branch warehouse • Maintain company vehicles Administrative and Compliance Duties: • Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance and inventory tracking, and track key performance metrics Coordination and Communication • Collaborate with customers and company sales representatives, logistics, customer experience and other department team members to coordinate equipment deliveries and pickups and support for our healthcare partners Additional Responsibilities: • Travel periodically • Perform other duties as needed

Requirements

One or more years of managerial experience in medical equipment rental operations
High school graduate or equivalent
Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work environment
Outstanding listening, communication and collaboration skills with the ability to maintain composure under pressure in a hospital environment
Highest integrity and relentless commitment to delivering value to customers and co-workers
Resourceful in a fast-paced environment with a desire for professional growth and mastery of new technologies
Strong organizational, attention-to-detail, critical thinking and problem-solving skills
Ability to work multiple shifts, including on-call as needed
Ability to lift up to 75 lbs. and push/pull up to 150 lbs.
Ability to pass a DOT certification/physical
Own a valid driver’s license

Nice To Haves

Bachelor’s degree in business administration, healthcare management, or a related field preferred

Responsibilities

Supervise a team of two or more employees, fostering a collaborative and high-performing work environment
Participate in trainings to enhance team skills and capabilities and maintain updated knowledge of equipment, services, and policies
Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency
Implement policies and procedures to ensure compliance with company standards and industry regulations
Provide excellent customer service, listening and responding to our partners’ equipment needs
Uphold a climate of professionalism, including the use of company uniforms at all times
Manage medical equipment inventory, storage and maintenance
Load, secure, and carefully transport life-saving medical equipment to and from hospitals, adhering to company policies and safety standards
Help service, ship, and receive equipment in the branch warehouse
Maintain company vehicles
Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance and inventory tracking, and track key performance metrics
Collaborate with customers and company sales representatives, logistics, customer experience and other department team members to coordinate equipment deliveries and pickups and support for our healthcare partners
Travel periodically
Perform other duties as needed