ASSISTANT BRANCH TEAM LEAD I

Fox Communities Credit Union • Green Bay, WI

10d • Onsite

About The Position

We currently have a career opportunity for a full-time Assistant Branch Team Lead I at our Howard branch!

The Assistant Branch Team Lead I creates a positive first impression and establishes strong member relationships. Assists as needed with supervision of front-line staff and branch operations. Processes basic and advanced member transactions. Assists with account maintenance and problem resolution.

Requirements

• One to three years of similar or related experience
• Excellent attention to detail
• Excellent written and verbal communication skills
• Strong time management, prioritization, and organizational skills
• Ability to successfully resolve conflict and problem solve

Nice To Haves

• Previous supervisory experience is a plus but may not be required

Responsibilities

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Providing friendly, professional, and personal service to all members
• Providing an exceptional experience for members and ensuring the branch team is providing the same
• Balancing branch vault(s), cashbox, ATM, and cash recyclers (TCRs) promptly and accurately
• Supporting the Branch Team Lead with service and staffing levels of the branch, including MRO staff; making sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
• Maintaining a strong knowledge of credit union products and services to confidently share features and benefits with members
• Supporting frontline team members with advanced transactions
• Performing branch audits
• Troubleshooting member concerns effectively
• Processing member transactions and account maintenance confidently, accurately, and efficiently
• Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education
• Positively representing Fox in the community

Benefits

• medical
• dental
• vision
• life
• short term and long-term disability insurance
• 401k (Roth and Traditional), which includes company contributions including match
• paid time off
• caregiver leave
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees