Team Lead, Hospitality Services

United Wholesale Mortgage•Pontiac, MI

36d

About The Position

The Hospitality Services Team Leader role is responsible for developing and maintaining world class client experience for our team members, clients, and guests by providing a memorable experience with our hospitality services. Develop and maintain relationships with all stakeholders and team members.

Requirements

3+ years’ experience in hospitality services
3+ years’ experience supply ordering and adjusting par levels
3+ years team leader/supervisor experience
High School Diploma
Sense of Urgency
Excellent communication skills
Client-focused
Able to lift over 50 pounds
Able to operate push cart or hand cart/trolley

Nice To Haves

Familiarity with office and concession supplies is a plus

Responsibilities

Leading team to ensure all kitchens and VIP rooms are continuously stocked and clean (i.e. Coke machines, coffee, utensils, snacks, etc.)
Coordinating and delegating event setups
Performing daily checks on all areas of responsibility
Possesses a passion for exceeding client experience
Ordering stock weekly
Maintain stock par levels
Manage multiple customer service locations in multiple buildings
Participate in team meetings where you will need to solicit new ideas, provide feedback, coaching and identify opportunities for development and operational improvement
Assist with any other duties requested

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi