Team Lead, Doc Audit - First Mortgage

ServiceLink•Moon Township, PA

3d•Onsite

About The Position

Are you eager to take command of your career and conquer exciting new challenges? ServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader with demonstrated success and a sound knowledge base to fill the position of Team Lead, Doc Audit. The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture. If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth. This is an in-office role, located at ServiceLink's corporate headquarters in Moon Twp., PA. Candidates must be within reasonable commuting distance of the Moon Twp., PA office and be willing and able to work in-office on a daily basis. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Process and review all closing related documentation to meet company, client, vendors and borrower requirements · Be responsible for maintaining optimal levels of a Doc Audit Department including auditing incoming and outgoing client documentation packages and meeting the daily operational goals of a team within the department · Serve as the primary contact within the team for any requests or issues · Monitor and review employee time and attendance and conduct employee counseling sessions WHO YOU ARE You possess … · Exceptional customer service skills · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients · Excellent verbal and written communication skills

Requirements

High School diploma or equivalent preferred
Typing/Data Entry skills, 45 wpm with a 95% accuracy rate
Possess good communication and customer service skills
Knowledge of Windows software applications
Prior experience as a team member or experience in the real estate, banking, or vendor management industry
Knowledge of real estate terminology
Knowledge of real estate closing document recording process
Must possess good organizational skills, ability to handle multiple tasks simultaneously

Responsibilities

Review work-in-progress reports to ensure completion of assigned work for all team members
Proficient in ServiceLink operating systems and internal search engines
Communication with outside agencies, clients and borrowers
Research and resolve discrepancies
Print reports from established databases
Maintain accurate records and logs
Review all documentation for 100% accuracy
Knowledge of client, vendor and borrower requirements
Perform duties and responsibilities in a timely manner
Maintain open communication with other team members and team leader
Address inquiries from clients, borrowers, agents, and internal staff in a professional and timely manner
Confirm team’s adherence to client time requirements
Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties
Monitor and review employee time and attendance and conduct employee counseling sessions as needed
Make suggestions to assist with building and maintaining morale
Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members
Adhere to company policies and procedures
Meet production goals and quality standards as set by management
Perform all other duties as assigned