Team Lead - Customer Success

Kpler • Houston, TX

2d

About The Position

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success. This role leads Kpler’s Customer Success team for the AMER region, overseeing a portfolio of key accounts and driving strong customer outcomes. The position is highly hands-on, with direct responsibility for enabling CSM performance and ensuring consistently high renewal rates.

Requirements

• 2+ years of experience leading a Customer Success team.
• Proven experience managing distributed, multicultural team.
• Demonstrated ability to grow, coach, and develop senior Customer Success Managers..
• Knowledge of the energy sector.
• Experience working in a fast-growing SaaS or DaaS environment.
• Strong people management and leadership skills.
• Ability to analyze client health data and identify trends to inform action.
• Technical competence and confidence discussing data-related topics.
• Highly customer-centric and product-oriented, with a focus on driving measurable outcomes.

Responsibilities

• Lead, coach, and manage a team of Customer Success Managers, fostering high performance and accountability.
• Attract, develop, and retain top Customer Success talent; oversee hiring and onboarding of new CSMs as needed.
• Own the renewal pipeline, including forecasting, risk identification, and mitigation planning.
• Serve as the escalation point for complex renewals and strategic customer relationships.
• Ensure the book of business is positioned for expansion through strong value delivery and account planning.
• Act as the voice of the customer, sharing insights and feedback with internal stakeholders to influence product, sales, and strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees