Customer Success Team Lead

Uberether • Sterling, VA

6h • $175,000 - $190,000 • Hybrid

About The Position

We're seeking a Manager, Customer Success to own the customer experience for our compliance acceleration platform, including FedRAMP, CMMC 2.0, and DoD IL4/IL5 solutions. This role combines hands-on customer success management with team leadership, ensuring our customers achieve their compliance objectives while driving retention and expansion.

Requirements

• 5+ years in customer success, account management, or consulting leadership roles, with at least 2 years with a SaaS vendor
• Track record of managing enterprise customer relationships and driving measurable outcomes
• Experience building or scaling customer success processes and teams
• Strong communication skills with ability to engage technical and executive audiences
• U.S. citizenship required; ability to obtain security clearance preferred

Nice To Haves

• Direct experience supporting customers through FedRAMP authorization or CMMC certification
• Experience with customer success platforms and health scoring methodologies
• Relevant certifications such as CISSP, CISM, or PMP

Responsibilities

• Build, mentor, and manage a team of technical account managers, project managers and ISSOs as the practice scales
• Establish playbooks, processes, and best practices for compliance-focused customer engagement
• Monitor customer health metrics, proactively identifying and addressing risks before they impact retention
• Collaborate with sales on handoff processes and expansion opportunities
• Drive product adoption and identify expansion opportunities within existing accounts
• Lead quarterly business reviews and executive briefings with customer stakeholders
• Partner with product and engineering to advocate for customer needs and inform roadmap priorities
• Maintain deep knowledge of federal compliance frameworks including FedRAMP, CMMC 2.0, NIST 800-53, and DoW security requirements
• Translate complex compliance requirements into actionable guidance for customers
• Stay current on regulatory changes and communicate implications to customers and internal teams

Benefits

• We understand the value of such people, reward them accordingly, and provide best-in-class benefits to support them and their family’s well-being.
• Full-time employees are eligible to receive top-notch Medical, Dental, Vision, 401K savings plan, Life Insurance, and Short and Long-term Disability benefits as well as generous paid flex-time, education and technology reimbursement.
• This includes:
• 100% employer covered health care premiums
• 6% 401k match
• Education and professional development budget
• 25 PTO days per year, which increases with tenure
• Annual technology budget

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees