Team Lead Customer Care
About The Position
As a Team Lead you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards. We strive to have the best experienced, dynamic, talented, customer service focused, energetic, enthusiastic, and positive in nature, must have the ability to communicate with a complementary team to motivate individuals to achieve specific goals. Assist Customer Care Representatives with day-to-day activities and provide them with guidance and motivation. Train, coach, and track daily production & daily attendance. Handle all escalated requests, whether via written correspondence or via phone The Ability to multi-task in a fast-paced Call Center environment providing support where the primary objective is the customer care representatives and the customers.
Requirements
- Experienced
- Dynamic
- Talented
- Customer service focused
- Energetic
- Enthusiastic
- Positive in nature
- Ability to communicate with a complementary team to motivate individuals to achieve specific goals
Responsibilities
- Assist Customer Care Representatives with day-to-day activities
- Provide guidance and motivation
- Train and coach
- Track daily production & daily attendance
- Handle all escalated requests, whether via written correspondence or via phone
- Multi-task in a fast-paced Call Center environment providing support where the primary objective is the customer care representatives and the customers
Benefits
- Competitive base pay plus commission
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
- Employee stock purchase program.
- Tuition reimbursement programs.
- Numerous learning and advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
