The position involves coordinating and performing a range of department support activities while serving as a liaison between various divisions and departments. The role requires providing administrative support, including answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information, and inputting call notes in GCM. The individual will communicate with customers, colleagues, dental technicians, and managers in a prompt and articulate manner, ensuring compliance with customer service policies and procedures to meet call center operational standards. Responsibilities also include processing orders, preparing correspondence, assisting customers in problem-solving, and ensuring customer retention and satisfaction. The role demands maintaining professional relationships with schedulers, technical advisors, and managers, and establishing positive working relationships with internal and external customers. The individual will take personal responsibility for customer service challenges, seek advice when needed, and act promptly to exceed customer expectations. Additional duties include performing front lobby console duties, maintaining ACD availability, training new customer service representatives, and providing support for complex problems. The position requires in-depth knowledge of technical aspects of all Glidewell products and involves training and coaching staff to enhance quality customer relations.