Team Lead, Auto CollectionsNew

Uplift • Phoenix, AZ

59d • $28 • Onsite

About The Position

As an Auto Collections Team Lead, you will engage with our customers by phone and email providing best-in-class service related to the status of accounts, payments, and other concerns, while simultaneously supporting the rest of the floor in elevated tasks. You will work closely with Auto Customer Care Professionals and facilitate training and upskilling as areas of opportunity arise. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.

Nice To Haves

• 6+ months in current role at Upgrade and in good performance standing (Internal)
• Willingness to go above and beyond for the team
• Excellent written and verbal communication combined with analytical and problem-solving skills
• Demonstrated ability to multi-task and work in a fast-paced environment
• Flexibility and ability to adapt to business needs
• Capability of gaining customer loyalty through listening, relationship building, and professional and persuasive communication skills

Responsibilities

• Answer incoming customer calls and emails regarding billing issues, service questions, and general concerns through creative solutions
• Contribute to improving training and development by assessing new hire performance and setting expectations and goals for the floor
• Reinforce superior quality assurance results & best practices, and provide real-time coaching for the agents
• Assist supervisors with elevated tasks
• Come to work with a positive outlook, contributing to Upgrade's existing environment

Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed