Team Lead Ambassador

METROPOLITAN HEALTHCARE SERVICES•Falls Church, VA

2d•$20•Onsite

About The Position

The Ambassador is responsible for providing exceptional support to patients, visitors, and staff within the hospital environment. Working inside the facility, the Internal Ambassador ensures a welcoming, professional, and safe atmosphere by guiding individuals to their destinations, assisting with general inquiries, and providing non-clinical support to enhance the patient experience. Under the supervision of the MHS Team Lead or Manager, the Internal Ambassador plays a key role in improving customer satisfaction and operational flow within the hospital.

Requirements

High School Diploma/GED
6+ months of experience in a customer-facing or healthcare-related role preferred
Must be able to work legally in the United States
Must pass background and drug screenings
Strong communication and interpersonal skills
Ability to remain calm and professional in a busy hospital environment
Passion for helping others and delivering excellent customer service
Required to meet immunization or health screening requirements
Regularly required to stand, walk, sit, use hands, talk, see, and hear
Must be able to lift and/or move up to 50 pounds occasionally
Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances
Ability to work flexible schedules and extended hours as needed

Responsibilities

Greet and assist patients, visitors, and hospital staff in a courteous and professional manner
Provide directions and escort patients and visitors to appointments, departments, or waiting areas
Respond to general inquiries and resolve concerns or redirect appropriately
Coordinate with clinical and non-clinical departments to ensure smooth communication and support
Monitor high-traffic areas to ensure a welcoming and organized environment
Support patient discharge by coordinating transportation or providing wheelchair assistance if trained
Maintain confidentiality and comply with HIPAA regulations
Maintain a clean, safe, and professional appearance in all assigned areas
Communicate clearly with the MHS Team Lead or Manager regarding any incidents, delays, or unusual activity
Perform other duties as assigned