Team Lead, Account Management - Emerging Risk

Newfront

10d•Hybrid

About The Position

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. Newfront is building the modern insurance experience. We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients. Newfront’s Emerging Risk Unit (ERU) is a dedicated brokerage and client-service practice built for fast-moving, venture-backed and other innovation-driven businesses that face new or rapidly evolving exposures. This position is responsible for successfully implementing and growing the ERU vision. They will drive innovation and efficiency within the practice through the enhanced use and adoption of technology, processes, and organizational alignment. This position is a salaried, exempt and full-time role. May require seasonal or intermittent traveling to visit clients, prospects and insurers. This is a US-hybrid or remote role. Will be considered hybrid if living within 25 miles of a Newfront office location.

Requirements

Minimum of 7+ years of Property and Casualty insurance experience is required.
Emerging-Risk domain expertise – familiarity with fast-evolving sectors (AI/ML, FinTech, Digital Health, Hardware/Chips, Gig Economy, etc.) and the unique insurance structures they require.
Inspiring people leader— coaches and motivates cross-functional teams while steering change. Proven experience in leading high-performing teams focused on delivering exceptional client service and building lasting relationships.
Persuasive communicator and negotiator; excels in presentations and stakeholder relationship management.
Decisive, customer-centric problem solver with exceptional time-management.
Resident Property and Casualty Insurance License is required.

Nice To Haves

Solid communication skills including written, public speaking, and presentation preparation.
Demonstrated ability to both work independently with minimal direction as well as collaborate with others in a fast-paced environment.
Adaptability and flexibility to respond to client, candidate, and team needs.
Solid time management skills and ability to manage competing priorities and high volumes.
Good organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
Ability to review internal/carrier deliverables to ensure accuracy.
Ability to maintain project plans and meet project deadlines.
A strong growth mindset inclusive of a high level of curiosity and willingness to learn knowledge and trends.
Ability to learn and adopt use of technology systems and software applications, including a basic knowledge and use of standard features Microsoft Office and Google Suite

Responsibilities

Own the ERU vision and resource strategy.
Elevate operational excellence by architecting and enforcing best-in-class workflows and deliverables.
Serve as ERU’s authority on emerging-risk trends, markets, and solutions.
Partner with technology and product development teams to identify, assess, and deploy technology solutions such as AI tools or API-driven automations that strip out friction, slash cycle times, and scale digital-first client delivery.
Maximize enterprise-system adoption to unlock efficiency and real-time insight.
Coach and inspire high-performing service teams that fuel client success and revenue growth.
Independently manage client relationships and accounts up to $1MM in volume revenue.
Act as the first and primary client point of contact to provide day-to-day service by responding to client questions and requests.
Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration. Prepare market, quote rates for renewals and new business. And all associated deliverables for the client.
Manage the onboarding process of new clients.
Manage the marketing process for prospect companies.
Prepare and review client communications and finalize for delivery.
Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts.
Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy.
Compile and organize all client information necessary to process new, renewal, cancellation and endorsements.
Perform thorough coverage reviews for clients.
Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
Perform other duties and special projects as assigned.