Team Coordinator

Guarantee Restoration Services•Scott, LA

23h

About The Position

Support multiple Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems. Assist in the coordination, scheduling , and facilitation of the timely and profitable delivery of all services to rapidly return customer’s property to pre-loss condition.

Requirements

High s chool diploma ( or GED ) plus three ( 1 ) to five ( 2 ) years of experience working in construction or restoration industry .
Financial Reports and Budgeting Ability to review completed job costing, assess performance , and identify areas for improvement .
Technical Skills Proficient technical skills, experience , and certification in the areas of service the company provides .
Mathematical Skills Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining .
Negotiation Skills Wins by creating advocates, not enemies, when negotiating .
Computer Skills Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.
Listening Skills Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues , and providing timely response .

Nice To Haves

Experience with Xactimate software is a plus .

Responsibilities

Support, facilitate , and coordinate the work of multiple project teams and Project Managers
Identify and remove barriers to successful completion of overall projects
Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers , and customers
Develop customer material allowances and selection sheets
Complete and track contracts, invoices, submittals , and estimates
Provide timely project status updates to Project Managers
Maintain project work files
Prepare change orders and supplements
Facilitate customer warranty and satisfaction surveys
Secure client payments
Schedule all team technicians
Support the hiring of all team technicians
Manage team technicians
Maintain project files
Attend company meetings
Perform production work as necessary
Additional duties as requested such as answering phones, other TC duties, etc in the event of absences.