Team Assistant II - Specialty Care

University of Vermont Health Network•Colchester, VT

4d•$21 - $31

About The Position

The team assistant is responsible for scheduling the staff of specific discipline and providing clerical and administrative support necessary to assure delivery of best possible care to patients and families. Key responsibilities include receiving and triaging team phone calls, coordination of the services, and communication with patients, physicians, and staff

Requirements

Associates degree in business or other appropriate discipline
Two to three years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills acquired
Must demonstrate and maintain any required competency
Able to speak, read and write in English
Be honest, self-directed, possess initiative, display good judgment and a positive attitude toward daily activities
Have the ability to communicate clearly and effectively both orally and in written work
Be able to work cooperatively and in a productive manner with organization’s employees, clients, customers and the general public
Maintain satisfactory standing with the Adult Abuse Registry, Child Abuse & Neglect Registry, Vermont Criminal Information Center and OIG
Be free from the illegal use and effects of drugs and alcohol in the workplace
Be able to carry out the functions of this job without risk of harm to the health and safety of self and others
Hold a valid driver’s license and have a reliable, registered vehicle with insurance as required by the organization, and appropriate to position
Previous experience in a medical setting, with good working knowledge of medical terminology. Ability to converse clearly and comfortably, and to deal courteously and efficiently with a wide variety of organization patients, staff, and varied outside individuals/organizations, often regarding serious and/or sensitive health or other personal matters
Must walk, sit, stand, bend, lift and move intermittently during working hours
Must have the ability to push, pull and lift from the floor, up to a total of 50 pounds and be able to move with the weight, as to organization’s standards
Climbing-be able to navigate stairs of varying heights and degrees
Balancing-be able to maintain balance
Kneeling, crouching, stooping, twisting, reaching below waist level, reaching overhead and reaching torso level
Manual finger dexterity-will need dexterity to perform duties and use equipment
Visual acuity-will need sufficient eyesight to drive a car, use office equipment and perform duties
Auditory acuity- will need to assist individuals in person and by telephone

Responsibilities

Receives referrals from Intake, schedule admissions, and assigns a case manager
Completes and coordinates the scheduling for a discipline team on an ongoing basis. Tracks and reviews field staff daily schedules
Assigns patients to the appropriate interdisciplinary team members
Maintains effective communication with field staff and Clinical Team Manager
Responds to all telephone calls directed toward the team and passes on appropriate information to team members
Schedules meetings as requested by the Clinical Team Manager and takes minutes as needed
Ensures workflow processes are timely: tracks referrals and submission of admission documentation within 24 hours; tracks recent five-day windows, and processes transfers
Supports the team in meeting clinical, patient satisfaction, and financial outcome goals
Types, proofreads, and sends correspondence as requested by Clinical Team Manager and clinicians. Creates and maintains forms, reports, logos, and other documents. Compiles reports and organizes and maintains files and records
Prepares lab requisitions as requested
Orders and maintains an inventory of office and clinical supplies and equipment
Establishes and maintains on call schedule
Establishes and maintain on call and off shift schedules as needed
Maintains calendar of time off as approved by Clinical Team Manager
Assists with preparations for weekend work
Adheres to the confidentiality policies and procedures of the organzation
Provides exemplary customer service to all internal and external customers
Demonstrates accountability and follow through of all designated tasks
Demonstrates commitment to the IDT team members and associated patients
Any other duties as assigned by supervisor