Team Account Specialist

Varsity Brands

2d•Onsite

About The Position

The Team Account Specialist (TAS) serves as a key partner to major NCAA athletic departments and specialized team dealers across the country. In this role, you’ll guide coaches, athletic directors, and buyers through the full uniform design and ordering experience through AdiCustom—building strong relationships, providing exceptional communication, and supporting every step of the process. Your work will help bring custom adidas uniforms to life while elevating the athlete experience and supporting programs at every level.

Requirements

Strong customer service background with demonstrated success in fast-paced, client-facing roles.
Proficiency in MS Outlook, MS Teams, and MS Excel.
Excellent verbal and written communication skills.
Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously.
Ability to work independently in a remote environment with professionalism and accountability.
High school diploma or GED required
Prior work supporting sales teams or managing a book of accounts.
Experience with order management systems or CRM tools.

Nice To Haves

Associate degree preferred.
2+ years’ experience in athletic apparel, team sports, sporting goods, or uniform customization preferred

Responsibilities

Cultivate, strengthen, and maintain long-term relationships with athletic uniform buyers across the United States.
Act as the designated point of contact for assigned accounts, proactively providing updates, check-ins, and guidance throughout the season.
Understand each program’s unique needs and timelines to ensure an exceptional customer journey.
Develop and maintain expert-level knowledge of all AdiCustom uniform products, fabrics, fits, and customization options.
Communicate new product launches, updated offerings, and design opportunities to assigned accounts.
Assist with uniform design mock-ups, customization options, and ordering support.
Support the entire order lifecycle—from initial inquiry to order placement—ensuring accuracy, timeliness, and smooth execution.
Track order progress, monitor production timelines, and communicate updates or concerns to customers in a timely manner.
Coordinate internally with design, production, and operations teams to resolve issues and fulfill special requests.
Provide high-touch customer support via email, phone, and Help Center inquiries.
Address concerns, troubleshoot challenges, and manage escalations in a timely and professional manner.
Maintain clear and consistent communication with teammates, vendors, and internal departments when solving customer needs.
Log interactions, maintain account notes, and ensure accurate CRM documentation.
Assist with internal reporting related to orders, account activity, and product interest trends.
Continue learning and participating in ongoing product education and training opportunities.