TCCH SLOT MANAGER

GTRC•Williamsburg, MI

About The Position

The Slots Manager will coordinate all activities and manage all phases of the slots operations in compliance with applicable federal, state, and tribal gaming policies for Turtle Creek Casino. This position will also carry project management responsibilities and develop procedures for slot operations with the approval of the Director.

Requirements

Must possess the ability to evaluate the changing needs of the business and/or department and to respond accordingly.
Must have excellent customer service and communication skills both verbal and written.
Must be a team player with a positive attitude.
Must be highly organized and able to handle multiple tasks at one time.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
Must possess the ability to work with various personalities while maintaining impartiality.
Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information.
The need for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
Excellent project management, counseling techniques and team building skills.
Bachelor’s Degree in Business Administration or a related field is preferred.
Must have three to five years of management experience, with at least three years of experience specifically in casino slots operations, including one to two years of slot supervisory role.
An equivalent combination of education and work experience may be considered.
Must be proficient in the use of computers as well as have a working knowledge of Synkros or a similar slot accounting system.
Proven results-oriented analysis skills and prior budget creation and monitoring experience are necessary.
Must have a valid driver's license and be insurable by the Tribal insurance carrier.
Local travel to other assigned properties, as well as out-of-town, overnight travel, is required as needed.
Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment.
Must be able to work flexible hours and to take on additional responsibilities when asked.
Must adhere to company policies regarding strict confidentiality.

Responsibilities

Perform as a working supervisor by spending a percentage of time, as communicated by the Enterprise Manager, on the floor in a frontline or support capacity.
Responsible for guiding, coaching, scheduling, training, and developing the technical and personal skills of Slot personnel.
Responsible for working toward the financial goals of the business.
Recommend physical layout of equipment, manpower, and floor space.
Coordinate slot operations with other departments, including Marketing and Table Games, to ensure total guest satisfaction and efficient operations.
Develops both short and long-term goals and objectives for the assigned slot department, in alignment with those of the property.
Confers and works closely with supervisor to review achievements and discuss necessary changes in goals or objectives resulting from current or projected future status or conditions.
Must possess working knowledge of all positions within the Slot Department.
Training supervisors on all Human Resources forms and processes related to disciplinary actions, employee time off requests, terminations, personnel policies and procedures, and how to manage employee situations that may arise.
Working knowledge of SDS or similar system.
Monitor and ensure compliance with applicable federal, state, and tribal gaming policies and procedures in accordance with GTB gaming commission internal controls standards.
Provide hiring decisions, performance reviews, salary actions, personnel actions, training, and work scheduling for the department in accordance with EDC personnel policies.
Plan, submit, implement, and monitor approved annual budget requirements.
Prepare, review, and submit slot performance statistical analysis reports
Recommend purchases, leases, upgrades, and conversions of machines and floor configuration to maximize revenues
Schedule and monitor a preventative maintenance program and maintain an essential spare parts inventory to ensure maximum equipment and systems operability and serviceability.
Review, investigate, and resolve all slot machine and related systems infractions, improprieties, and disputes involving guests and employees.
Monitor and implement procedures to improve response time for slot transactions to provide outstanding customer service.
Coordinate department resources in support of marketing promotions and special events.
Willingness to cross-train and provide support in related areas of operations.
Other duties as necessary.
Oversees the activities of the Slot Department.
Task delegation to achieve maximum results
Reinforcement of policies and procedures
Direct department expenditures
Maintain in-depth knowledge of all departmental operations
Direct all interviews for new hires, promotions, and transfers
Perform employee disciplinary actions and corrections, including hiring and terminating employees.
Use ADP to update and track employee records information like absence reports, terminations, vacation, and personal time off requests.
Maintaining safety and security in the department, including all emergency responses and reports
Planning and organizing all departmental functions.
Ensuring completion of scheduled shift reports and other shift details as required by management.
Maintain open lines of communication with other departments and within the department itself.
Creating and administering a mentoring program within the department to ensure that other staff members are trained and ready to move to the next level.
Oversee departmental training procedures and evaluate the effectiveness of the training program