Part-Time Taxpayer Information Representative
About The Position
Under general supervision, receives incoming telephone calls from the public and provides various types of information, primarily related to ad valorem taxes. Provides excellent customer service to a large number of taxpayers via telephone, in person, and written correspondence. Gathers information, determines needs of customer, provides explanation in a concise manner; handles customer complaints and problems effectively, redirects calls to other offices when necessary. Analyzes and determines acceptability of payments. Calculates fees and calculates interest accruing monthly for delinquent accounts. Enter address changes to tax rolls. Corresponds with taxpayers when necessary and maintains files. Accesses and retrieves information from other sources in an effort to determine correct mailing information for a large volume of returned mail. Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales. Scans checks daily for balancing. Verifies cash taken in the cashier division and prepares the deposit for the bank. Perform other duties as assigned.
Requirements
- High school diploma or general education degree (GED) supplemented by courses in typing, personal computers, 10-key, etc., and over one year qualifying experience
- Ten key skills of 7,500 keystrokes per hour
- Type/Keyboarding of 45 words per minute
Responsibilities
- Receives incoming telephone calls from the public and provides various types of information, primarily related to ad valorem taxes
- Provides excellent customer service to a large number of taxpayers via telephone, in person, and written correspondence
- Gathers information, determines needs of customer, provides explanation in a concise manner
- Handles customer complaints and problems effectively, redirects calls to other offices when necessary
- Analyzes and determines acceptability of payments
- Calculates fees and calculates interest accruing monthly for delinquent accounts
- Enter address changes to tax rolls
- Corresponds with taxpayers when necessary and maintains files
- Accesses and retrieves information from other sources in an effort to determine correct mailing information for a large volume of returned mail
- Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales
- Scans checks daily for balancing
- Verifies cash taken in the cashier division and prepares the deposit for the bank
- Perform other duties as assigned
Benefits
- Competitively priced health care package
- Paid time off including vacation pay, holidays and personal time
- Retirement benefits, including a pension
- Education assistance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
