Lincoln Taxpayer Assistance Representative

State of Nebraska•Lincoln, NE

12d•$19•Onsite

About The Position

The Department does NOT sponsor Science, Technology, Engineering & Mathematics (STEM) Optional Practical Training (OPT) (Form I-983) or non-immigrant work visas for this position. Do you have a passion for customer service? Are you looking for a job with great benefits? Our mission/vision at the Nebraska Department of Revenue (DOR) is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. Our culture allows for you to have a work/ life balance, with no on-call shifts, no nights, and no weekend hours. DOR offers a flexible schedule with start times that meet your family’s needs. If this is what you are seeking, then DOR is the place for you! DOR offers 13 paid holidays a year, retirement contributions, 12 sick days a year, and 12 vacation days a year! We offer competitive health insurance benefits, life insurance and an employee assistance program. We also invest in our staff’s development and offer Linkedin Learning courses. We have on the job training and support through the Senior Agent and Supervisor. DOR also offers opportunity for advancement as positions openings become available. DOR is seeking a self-motivated individual to join our Lincoln office as a Taxpayer Assistance Representative. This individual will carry a caseload of accounts that are delinquent in either their filings or payment of tax liabilities. The Agent’s role is to help the taxpayer correct these delinquencies in a variety of ways. The candidate will learn how to answer complex taxpayer questions with regards to Nebraska regulations, statutes, forms, refunds or questions on getting licensed with DOR for a permit with a focus on written correspondence.

Requirements

Associate’s Degree in business.
Two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.
Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.
Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; critical thinking; data entry; computer use and databases; asset discovery; skip tracing; and customer service.
Ability to : communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance and collection procedures; use independent judgment.