Taxpayer Care Specialist

Salt Lake County•Salt Lake City, UT

9d•Onsite

About The Position

Provides assistance to the public by answering phone calls, researching taxpayer issues, covering the reception desk, and researching addresses. Additional responsibilities include implementing tax roll corrections and Board Letters, mail opening and distribution, backing up tax relief and collections as needed, and providing scanning services.

Requirements

Two (2) years of general clerical and customer service experience in a professional office environment that includes handling customer problems and/or complaints, operating a personal computer, and providing general information, OR an equivalent combination of related education and experience.
Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
Knowledge of: Modern office methods and procedures, filing, telephone techniques, and office equipment
English usage, spelling, grammar, and punctuation
Administration and organization methods
Microsoft Office computer programs
Information systems and management practices
County Policies and Procedures
Utah State Legislation relating to property taxes
Skills and Abilities to: Independently perform clerical duties with speed and accuracy
Learn, interpret, and apply program procedures related to the position
Learn and apply the use of computer programs and information systems
Type and perform data entry at desired rates of speed
Relate to individuals from diverse ethnic, social, and economic backgrounds
Organize time efficiently among a variety of duties

Responsibilities

Provides assistance to the public.
Receives phone calls, answers questions from the public, and provides resources within the County to help with the taxpayers’ concerns, issues, and questions.
Finds and fixes issues by researching data and transactions.
Assists with office mailings and notification programs.
Opens mail and distributes it to appropriate individuals.
Receives, reviews, and implements requests for mailing address changes.
Implements Council’s approval of various County agencies’ Board Letter requests and tax roll corrections.
Prepares check requests and appropriate back-ups.
Prepares in-house Board Letters and tax roll corrections that qualify within the required guidelines.
Provides scanning and indexing services for all areas, including addressing, cashiering, and tax relief.
Implements and audits special district certifications certified to the office for collection per State and District codes.
Adjusts account balances as directed by District offices.
Backs up tax relief and collections. This includes non-cash handling and doing tax relief application intake in peak periods.
May review, collect, balance, and research all monies that are then turned over for processing by Tax Services Specialists.
Trains new and existing coworkers in work processes.

Benefits

12 Holidays
Up to 24 vacation days
12 sick days
One personal day every year
Retirement options for hybrid pension/401(k) or 401(k) only with 10% employee contribution
Medical coverage, including a 100% County-paid premium option
Dental and Vision coverage with coverage for adult designees
Health Savings account with a County contribution of up to $1,200 per year, or a Flexible Spending Account
100% County-paid Long-Term Disability and employee-paid Short-Term Disability options
Professional Development and professional membership fees paid
Tuition Reimbursement
Onsite medical clinic and gym; hospital insurance, auto insurance, and home insurance, and discounts at County facilities