Care Specialist

Sagility

12d•Remote

About The Position

The Sagility team is currently hiring for the role of Care Manager. The Care manager works closely with members and their caregivers to promote habits to improve quality of life and attainment of health goals using a Whole Person Care approach. The Care Manager creates a customized plan to meet the clients’ key risks through a collaborative approach with the clients and their caregivers. The Care Manager is responsible for developing a health coaching relationship with members and assisting the members through the process of actively working towards better health by providing support, encouragement, follow-up, and education on chronic conditions. The Care Manager supports coordination of care and condition management activities with members, caregivers, and providers. This is a fully remote work at home role, you must have a quiet, private workspace and hard-wired internet with speeds greater than 5MB upload and 10MB download.

Requirements

College degree in a health-related field preferred
Current and unrestricted OTA or PTA license/certification will be required
Minimum 1-3 years’ clinical experience with patient assessments.
Experience utilizing Motivational Interviewing techniques and behavioral change theory to facilitate member adoption of positive changes and improve health.
Experience working with the Medicare population.
Excellent interpersonal skills
Ability to understand and interpret policy provisions.
Product knowledge
Typing Skills
Problem Solving Skills
Proficient computer skills
Demonstrates empathy
Strong organizational skills
Strong member advocate: willing to go above and beyond normal responsibilities to provide the best service possible
Ability to assist member in navigating the healthcare system and community-based resources
Culturally sensitive and competent for assigned membership
Strong organizational skills; ability to multi-task and be nimble
Ability to work remotely
Ability to determine when to escalate issues appropriately and in a timely manner

Responsibilities

Develop a trusting relationship with members to support the member through the process of changing behavior and improving management of their health by utilizing motivational interviewing techniques and change management concepts.
Assist in coordinating members’ relationships with multiple service systems. This may include activities such as: Educational resources Recommendations for functional adaptations, durable medical equipment, and care coordination for other skilled interventions and preventive services. Recommendations for follow up care with physicians and specialists as clinically indicated.
Present health education in a culturally appropriate format. For example, teaching a member how to prepare traditional foods using less fat
Provide social support to improve members’ adherence to medical treatment plans
Encourage the member in adoption of habits that are conducive to improved management of their chronic condition
Develop an individualized plan including goals and plan of action
Serve as a resource to Care Management and other team members