Tax Specialist

Clayton•Maryville, TN

2d•Hybrid

About The Position

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. POSITION TITLE: Property Tax Specialist JOB STATUS: Full Time/Hourly DEPARTMENT: Property Tax and Insurance Tracking REPORTS TO: Property Tax and Insurance Tracking Team Lead TRAVEL REQUIRED: None WORK SCHEDULE: Hybrid - 4 days in the office- 1 day remote after training. Pay: The expected hiring range for this position is from $42,420 to $49,905 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs. JOB SUMMARY The Property Tax Specialist position is responsible for ensuring the accurate and timely processing of property tax payments, maintaining compliance with county-specific requirements, and supporting customer and vendor communications. This role involves retrieving and auditing tax bills, reconciling data from third-party platforms such as Cotality and AutoAgent, and managing loan sequences to ensure proper documentation and payment. The specialist also conducts research on property assessments, tax suits, levies, exemptions, and updates systems accordingly. Additional responsibilities include handling customer service requests, processing county-required forms, and supporting internal audits and account management. A strong understanding of tax regulations, attention to detail, and effective communication skills are essential for success in this role.

Requirements

High School Diploma
1-2 years of Related Experience
Basic computer skills with ability to type at least 25 wpm.
Ability to communicate effectively and efficiently via phone, email, and person to person.
Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
Ability to manage multiple and/or conflicting responsibilities.
Great attention to detail and organizational skills.
Ability to work in a team environment.

Nice To Haves

college preferred.

Responsibilities

Property Tax Payment Processing Processes payment to Tax Authorities to ensure timely and accurate payment of tax bills
Ensures individual county requirements are met regarding attached forms or documents as needed
Maintains a sequence of loans and follows-up in a timely manner
Utilizes Taxing Authority websites to retrieve tax bills and then audits the bill to ensure all tax projections are considered and set up accurately
Collaborates with Tax Authorities, third-party vendors, and customers to gather accurate tax information, facilitate timely payments, and maintain detailed account documentation.
Reconciles data from third-party platforms such as Cotality and AutoAgent to ensure tax files are processed with precision and efficiency, resolving discrepancies as needed.
Provides Tax Authorities with collateral lists for our customers so that they forward tax bills/data files to us rather than to the customer
Inputs updated information for tax suppliers and address changes
Researches accounts for new county requirements and tax exemptions and updates accordingly
Assists in reviewing penalty and interest write offs
Maintains knowledge of all company/department policies and procedures, as well as all applicable state and federal lending regulations
Handles new loan set up and determines accurate tax projections in the Tax Tracking system along with verifying amounts for correct escrow payment consideration
Researches Property Assessments on 3rd party websites and updates the system for appropriate handling
Reviews returned checks for appropriate action
Analyzes Tax Suits in order to recommend payment to upper management
Investigates Tax Levies to ensure funds are coming from the appropriate accounts
Audits loans that are not registered with the county and communicates with the customer on how to appropriately register their home
Monitors all tax projections to ensure appropriate payment is made to the accurate tax authority
Completes all internal customer service requests in a timely and efficient manner
Connects with customers, 3rd parties, and vendors via phone and by email to educate or request necessary information
Processes County required forms such as Assessments, Refunds, Payoffs, Registration, Reallocation of Funds, and Moving Home
Audits Government Servicing loans as assigned
Participates with reviewing and resolving internal and compliance audit exceptions
Monitors the Tax Tracking queue and assists with making updates as needed
Other duties as assigned

Benefits

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.