TAX SPECIALIST II - 73001829

State of Florida•Tallahassee, FL

About The Position

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This is a Tax Specialist II position in the General Tax Administration Program, Taxpayer Services Process, Tax Information Section. The incumbent provides comprehensive policy and procedural guidance to internal and external customers. The incumbent also personally responds to inquiries, researches tax issues, and examines files concerning taxpayer accounts for compliance using the System for Unified Taxation (SUNTAX). In addition, the incumbent provides training and assistance in all areas of taxation.

Requirements

Currently employed with the Florida Department of Revenue.
Two years of experience providing customer service that includes telephone or written communication in the General Tax Administration Program.
Two years of experience researching tax issues using Florida or federal tax laws.
Two years of experience reviewing customer account history for compliance using the System for Unified Taxation (SUNTAX).

Responsibilities

Provides comprehensive policy and procedural guidance to internal and external customers.
Personally responds to inquiries, researches tax issues, and examines files concerning taxpayer accounts for compliance using the System for Unified Taxation (SUNTAX).
Provides training and assistance in all areas of taxation.