Tax Operations Advocate
About The Position
This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience. The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up. You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world-class customer experience. You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process. This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving. A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment.
Requirements
- Experience in operations, payroll, or tax (preferably in a fast-paced environment).
- A customer-first mindset with a passion for providing excellent service.
- Strong problem-solving skills with the ability to understand issues and implement effective solutions.
- An improvement-oriented mindset with a drive to challenge the status quo and optimize processes.
- Excellent organizational skills with the ability to manage tasks and prioritize effectively.
- Strong teamwork and collaboration skills.
- Ability to learn new software and tools quickly.
- Excellent written and verbal communication skills.
- Comfort navigating ambiguous situations.
Nice To Haves
- Proficiency in Excel is preferred; familiarity with SQL is a plus.
Responsibilities
- Process and file customer tax payments accurately and on time using various technology platforms.
- Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations.
- Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures.
- Continuously seek opportunities to improve existing processes and enhance efficiency.
- Provide exceptional service and support to our customers, ensuring their tax needs are met.
- Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues.
- Act as a liaison with tax agencies and internal teams to ensure accurate customer representation.
- Provide data-driven insights and recommendations for process and strategy improvements.
- Build and implement scalable operational processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
