Senior Director, Tax Operations

Experian

9d • Remote

About The Position

The Senior Director of Tax Operations is a senior leadership role that transforms unemployment tax operations and leads high-impact payroll tax consulting services. You will reimagine end-to-end processes, modernize service delivery models, and position tax operations as a strategic differentiator within the employer services industry. This is a dual-focus role that balances operational leadership with client-facing consulting oversight. You bring deep payroll and unemployment tax expertise, executive presence, and experience building scalable, high-performing teams. You will report to Experian's Managing Director, Payroll Tax Consulting. You will have limited travel, approximately 5%, or less.

Requirements

• Strategic mindset with the ability to translate vision into execution
• People leadership and talent development skills
• Collaborative leadership style
• Accountability and integrity
• Bachelor's degree in Accounting, Finance, Business, or a related field (or equivalent experience).
• 10+ years of experience in payroll tax, unemployment tax, or employer tax services.
• Experience leading teams and managing complex, multi-phase projects.
• Deep technical knowledge of payroll tax consulting and unemployment tax compliance.
• Client-facing experience, including executive-level communication and relationship management.
• Experience leading process improvement and operational transformation.
• CPA, CPP, or other relevant professional certification.
• Experience in consulting, professional services, or project-based delivery environments.
• Experience scaling teams or service offerings to support growth.
• Familiarity with employer services platforms or strategic partnerships (e.g., payroll providers).

Responsibilities

• Lead Unemployment Tax Operations (Approximately 50%)
• Provide strategic and operational leadership for the unemployment tax team delivering services under standard unemployment claims administration contracts.
• Oversee core unemployment tax activities, including:
• Review and routing of unemployment tax correspondence
• Analysis and validation of unemployment tax rates
• Execute statutory election opportunities
• Prepare annual tax rate reports and projections
• Reimagine and standardize end-to-end unemployment tax processes to improve efficiency, accuracy, and client experience.
• Partner with senior leaders on enterprise programs and complex client engagements.
• Ensure compliance, scalability, and service delivery across all unemployment tax services.
• Lead Payroll Tax Consulting (Approximately 50%)
• Lead a team of payroll tax consultants, providing mentorship, and technical guidance.
• Be a pod leader, managing payroll tax consulting projects from initiation through completion.
• Review technical deliverables to ensure accuracy, quality, and regulatory compliance.
• Develop tailored project plans with care for client risks, needs, and objectives.
• Be a senior client advisor, maintaining relationships and addressing issues.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees