TAX Related Customer Service Representative

Valor Global • Phoenix, AZ

1d • Hybrid

About The Position

At Valor Global, our people are our greatest strength, forming the foundation of every exceptional experience we deliver. Guided by our core values—Exceed Expectations, Admire People, and Be Passionate About Making a Difference—we foster a culture where individuals are encouraged to unlock their full potential. We don’t just support professional growth—we help team members bring their ambitions to life. Through values-driven programs and a purpose-filled environment, our people grow, uplift one another, and shape careers that are both meaningful and lasting. That’s why so many choose to stay and thrive as part of the Valor family. The Arizona Department of Revenue is seeking a Tax Collector 2 – Customer Care professional to join our team. In this role, you’ll support taxpayers in resolving delinquent tax liabilities through proactive outreach, education, and negotiation. You’ll work across various tax types—including Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT)—to promote voluntary compliance and uphold the integrity of our tax system. This position is eligible for remote work, with occasional presence required at our Phoenix office.

Requirements

• Candidates must be in the immediate Phoenix Area
• All of YOUR state taxes must be current and up to date and filed to be considered
• Strong communication and negotiation skills
• Customer service experience, especially in high-volume or compliance-focused environments
• Ability to manage sensitive information with professionalism and discretion
• Self-motivated and detail-oriented with a commitment to continuous learning
• Minimum internet speed: 25 Mbps download / 5 Mbps upload
• Jitter threshold: Should be 15ms or lower
• Basic computer literacy: Comfortable using MS operating systems (Windows) and navigating settings
• Troubleshooting mindset: Able to diagnose and resolve basic tech issues independently
• Confident using browsers, search engines, and understanding online safety
• Successfully passing a comprehensive background check
• Must not have any outstanding tax liabilities or owe back taxes

Nice To Haves

• Familiarity with tax systems or government processes is a plus
• Preferred internet speed: 50 Mbps download / 10 Mbps upload

Responsibilities

• Engage with taxpayers via phone, email, and other channels to resolve delinquent tax cases
• Educate taxpayers on compliance requirements and assist with documentation
• Negotiate payment arrangements and follow up on case resolutions
• Maintain accurate records of all interactions and case actions
• Escalate complex issues to appropriate departments when needed
• Stay current on tax laws, policies, and best practices through training and self-directed learning
• Participate in team meetings, coaching sessions, and continuous improvement initiatives
• Contribute to process enhancements using lean principles and the Arizona Management System (AMS)
• Collaborate with legal counsel on complex cases as needed
• Perform additional tasks as assigned

Benefits

• Medical, Dental and Vision plans; will start on the first of the month following hire date
• Semi-monthly pay with monthly commission bonus potential
• 401K with matching up to 4%
• Employee assistance program and Valor Helps
• Earned PTO and sick time
• Employee Referral Program
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed