Customer Service Representative

Fenix Group SPC•Dade City, FL

13d

About The Position

Do you thrive in a positive environment where there is a clearly defined process? Are you naturally efficient and able to juggle multiple tasks simultaneously while maintaining high standards for accuracy and follow through? Would others describe you as friendly and approachable? If so, we are looking for you! Fenix Group SPC in Dade City, FL is seeking to hire a full-time Customer Service Representative to process customer orders, address and resolve customer inquiries and problems, and resolve shipping discrepancies. We offer our Customer Service Representative a competitive wage, as well as an excellent benefits package which includes medical, dental, vision, life, and disability insurance, a health savings account (HSA) with company match, as well as a 401(k) plan with company match, and paid time off & holidays. Get To Know Us At Fenix Group, our mission is to transform, enhance, and protect surfaces. We manufacture specialty paints and coatings for a variety of OEM and contractor markets across our three nationwide locations. Just like how the Phoenix rebirths out of the ashes larger and more powerful each time, we are undergoing a transformation to improve our processes and procedures, implement automation and technology, and create efficiencies throughout our operations. As a small company with approximately 150 employees, we are committed to our core values of reliable, can-do, curious, team player, and passionate. A Day in the Life of the Customer Service Representative You will spend your day processing customer orders; verifying availability and pricing of products via phone and email; obtaining credit card information from customers to process payments; handling various customer inquiries such as pricing, freight cost, shipping information, and inventory; providing customers with order and delivery updates; facilitating customer complaints, including arranging product returns and issuing credits; providing support to your field sales representatives; & answering incoming calls to the main corporate number.

Requirements

A High School Diploma or equivalent
1-3 years of related experience
A passionate and positive “can do” attitude, willingness to learn, to teach, and to be a change agent within the company.
An ability to work within a team environment and help the team become better
Proficiency in Microsoft Outlook
Effective communication skills

Nice To Haves

Experience working with Microsoft Excel
Experience working with an ERP system
PM21

Responsibilities

processing customer orders
verifying availability and pricing of products via phone and email
obtaining credit card information from customers to process payments
handling various customer inquiries such as pricing, freight cost, shipping information, and inventory
providing customers with order and delivery updates
facilitating customer complaints, including arranging product returns and issuing credits
providing support to field sales representatives
answering incoming calls to the main corporate number