Tasting Room Helper/Tasting Room Assistant Part-Time (Tips Eligible)

Wente Family Estates Careers•Livermore, CA

About The Position

Ensure all guests are greeted and receive a positive and memorable experience. Perform customer service duties to include curbside wine pick up duties including carry out, delivering and packing wine purchases. Carry out purchases to customer vehicles. Support special events and hospitality functions. Replenish wine and merchandise stock. Clean and straighten up the retail area to ensure a clean and neat appearance is maintained. Work on special projects as directed.

Requirements

Organized and efficient with ability and willingness to multitask
Display a professional demeanor including a neat and clean appearance
Strong communication skills to deliver outstanding guest experiences and to work cross functionally with other department team members.
Safety-minded
High quality standards for hospitality and service
Must be available to work a minimum of three shifts per week, including weekends and some holidays
Requires the ability to stand and walk for potentially long periods of time throughout the workday.
Must be able to lift 50 lbs.
Manual dexterity and vision sufficient to operate a computer/i-pad for potentially long periods of time without experiencing abnormal hand, wrist or eye strain.
Hearing sufficient to understand conversations, both in person and on the telephone
Must have coordination sufficient to operate various office machines, including but not limited to fax machines, calculators, telephones, computer’s, and scanners

Nice To Haves

Forklift experience preferred.

Responsibilities

Stock wine in wine room and tasting room by vintage and varietal following room specific policies
Rotate stock in wine room
Maintain a neat, clean and orderly wine room
Stock shipper boxes
Change linen bag
Keep supplies organized (bags, boxes, gift packs, 6 pack carriers)
Assist with shipping orders and labeling
Assist with arranging and maintaining tasting room displays
Work tasting room special events and assist with set up and tear down
Ensure tasting room areas are neat, clean and orderly, including but not limited to the patio, tasting room, kitchen and public restrooms
Restock 6 pack carriers and cases in tasting room
Refill water
Understands and assists with maintaining storage safety procedures
Assist with TR janitorial needs when necessary
Follow all safety protocols
Fully understand and follow our Mission Statement and Operating Values