Tasting Room Attendant

Cooper's Hawk Winery•Coconut Creek, FL

40d

About The Position

The Cooper's Hawk Tasting Room Attendant has passion for guest service, food, wine and hospitality. They ensure an exceptional Guest experience through efficient and friendly team-based service, while educating our Guests on Cooper's Hawk products, wines. The Tasting Room Attendant helps grow our Wine Club community by educating our guests on the program and inviting them to join.

Requirements

Must represent Cooper's Hawk Values
Must be at least 21 years of age
Experience in a casual dining or upscale dining environment or retail sales preferred
Experience in a wine environment or equivalent preferred
A hospitality-focused individual with a passion for guest service, food and wine
An individual who thrives in a team-based environment
Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.
Experience using POS systems
Ability to communicate clearly with Guests, Managers and Team Members
Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
Ability to stand and walk up to 10 hours per shift
Ability to lift and carry up to 40 pounds
Ability to exert fast-paced mobility up to 6 hours in length
Must be able to read, write and understand English
Ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Responsibilities

Greet all guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner
Maintain full knowledge of Cooper's Hawk food, retail items, wines and Wines of the Month and Wine Club events
Proactively build relationships with Guests and create a memorable experience
Actively educate Guests on the Cooper's Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base
Maintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost, and wines featured on the monthly tasting.
Maintain an awareness of the Host and Service Assistant positions and support when needed
Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
Assist with the transport of Carryout and Curbside Delivery orders to our Guests
Actively seek out and recognize opportunities to sell products sold in the Tasting Room.
Stock wine and retail merchandise in the Tasting Room; ensure all food and retail merchandise is attractively displayed per set standards.
Maintain a safe, sanitary, organized, and stocked work area
Complete necessary side work during non-busy hours
Handle cash and utilize the POS system according to company standards
Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
Perform other duties as assigned

Benefits

Incredible Discounts:
50% Dining and Carryout
40% Retail Wine
20% Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
Company Matching 401(k) Retirement Savings Plan
Flexible Savings Accounts- Health and Dependent Care
Highly Competitive Pay plus Team Member Incentives & Rewards
Pay Access before Pay Day
Flexible Schedules
Paid Time Off
Access to Team Member Relief Program
Employee Assistance Program, providing mental health, legal and financial counseling.
"Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program