Tasting Room Associate - Frank Family Vineyards
About The Position
Frank Family Vineyards, a Treasury Americas (“TWE”) company, is a Ultra-Premium Napa Valley winery, housed in Napa Valley's historic Larkmead Winery where we hand craft wines that live up to the heritage of the land. Our tasting room, voted “Best Napa Winery" by the Bay Area A-List seven years in a row welcomes guests year-round. We are seeking an experienced and energetic Tasting Room Salesperson to join our team. This full-time position will report directly to the Director of Hospitality and Tasting Room Manager. Commissions on sales and Wine Club signups paid in addition to hourly rate. Availability to work weekends are required and flexibility with days worked.
Requirements
- Must be 21 years of age.
- Exemplary customer service skills required.
- Two plus years of sales experience in a tasting room, restaurant or retail sales environment.
- Strong presentation skills with the ability to relay their knowledge of wines and wine production.
- Dynamic communication skills & positive attitude.
- Ability to offer product for purchase and maximize sales with other options for purchase.
- Ability to learn and execute point of sale computer software procedures.
- Must have a clean professional appearance and excel in intercommunications and interactions.
- Ability to start a project and carry through to successful implementation
- Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants
- This position must work weekends (Friday, Saturday and Sunday), and some holidays and evenings
- Must be able to lift 50 lbs. (a case of wine)
Responsibilities
- Build, enhance and maintain long-term customer relationships.
- Provide the first line of information to the customer by greeting, directing and answering questions regarding our wines, merchandise, history and facilities.
- Host retail wine tastings that convey Frank Family Vineyards brand image and lead to sales transactions and brand loyalty.
- Offer wine club program and encourage sign-ups in a captivating manner as to increase sales and build customer loyalty.
- Educate the guests about the wine making techniques and winery information and history.
- Complete transactions accurately on point of sales system, including shipping orders, wine club and cash transactions.
- Stock, price and display merchandise.
- Maintain an open line of communication with the manager as well as the winery principals.
- Carry out responsibilities in accordance with the winery's policies and applicable laws and address visitor complaints and resolve problems when needed.
- Meet/exceed monthly sales goals.
- Stock, organize and keep clean the employee’s working environment.
- Other duties as required.
Benefits
- Enjoy the world’s most desirable wines through our generous employee product allowance
- Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
- Plus, you’ll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!
- We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
