Tasting Room Ambassador (Beertender + Brand & Growth Support)

The Bruery LLC•Placentia, CA

18d•Onsite

About The Position

We are an entrepreneurial craft beverage company driven by taste, creativity, and disciplined execution. We move fast. We test. We improve. Our tasting rooms are not just places to pour beer — they are growth engines for the brand. Every guest interaction is an opportunity to build loyalty, create advocacy, and generate momentum beyond our walls. We are looking for people who are energized by connecting with others, delivering exceptional service, and actively contributing to the growth of the business. This is not a traditional beertender role. This is a frontline ambassador role responsible for delivering world-class guest experiences while contributing to brand growth through storytelling, content, and community engagement. You are the face of the brand in real life — and increasingly, a contributor to how the brand shows up online. If you thrive in fast-paced environments, enjoy creating memorable experiences, and want to be part of building something bigger, this role is for you.

Requirements

Energetic, outgoing, and naturally great with people
Passionate about hospitality, beer, and creating experiences
Action-oriented with a strong work ethic
Curious and eager to learn and improve
Comfortable contributing ideas and taking initiative
Team-oriented with a positive, solutions-focused mindset
Interested in marketing, content, and brand building
Previous bartending and/or customer service experience required
Passion for craft beer and our brands (The Bruery & Offshoot Beer Co.)
Strong communication and interpersonal skills
Ability to multitask and operate in a fast-paced environment
Basic math and cash handling skills
Must be 21 years of age or older and eligible to work in the United States
Availability on weekends, evenings, and holidays
Ability to stand for extended periods and lift up to 55 pounds
Regularly required to stand, walk, use hands, and communicate with guests
Frequently required to reach, stoop, kneel, or crouch
Occasionally required to crawl, taste, or smell
Must be able to lift up to 55 pounds repeatedly

Responsibilities

Provide friendly, high-energy, and attentive service to all guests
Educate customers on our beers, brand story, and offerings in an engaging and approachable way
Guide guests through selections and create memorable tasting experiences
Maintain a clean, organized, and welcoming tasting room environment
Accurately fulfill e-commerce orders with the same care and attention to detail as in-person service
Execute opening, closing, and shift responsibilities with consistency and attention to detail
Ensure a safe and responsible environment, including ID verification and monitoring alcohol consumption
Represent The Bruery and Offshoot Beer Co. with authenticity and enthusiasm
Drive sales through product knowledge, upselling, and storytelling
Support membership, to-go sales, and promotional initiatives
Help introduce new guests to the brand and deepen relationships with existing customers
Identify opportunities to improve the guest experience and increase revenue
Capture photo and video content during shifts (guests, beer, atmosphere, events)
Support social media efforts by contributing ideas, trends, and real-time content
Participate in on-site content creation for launches, events, and campaigns
Help promote events, releases, and experiences to guests in person
Encourage email sign-ups, social follows, and community engagement
Support execution of tasting room events and activations
Create a fun, welcoming, and high-energy environment during peak periods
Engage with guests in a way that builds community and connection
Assist with event setup, execution, and breakdown
Maintain cleanliness and quality of draft systems and service areas
Support inventory awareness and cash handling accuracy
Follow all safety, compliance, and operational procedures
Communicate effectively with team members and management
Take ownership of responsibilities and follow through