Task Order Project Manager (TOPM)

TekSynap

19h•Remote

About The Position

We are seeking a Task Order Project Manager (TOPM) – Key Personnel to support the Enterprise Service Desk (ESD) with the Defense Logistics Agency (DLA). This is a Key Personnel leadership role responsible for regional operations, workforce management, and operational governance across assigned sites. The TOPM serves as the regional owner of people, performance, and outcomes, providing day-to-day leadership, operational discipline, and accountability across contractor-staffed and non-staffed locations supporting DLA missions in both CONUS and OCONUS environments. This role requires a strong people leader who can independently manage operations, make sound decisions, enforce standards, and represent the program professionally with Government stakeholders. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive, well-planned information management environment. “Technology moving at the speed of thought” embodies these principles, the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.Visit us at TekSynap.com. Apply now to explore jobs with us. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law, or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond “STOP”. As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Active or ability to obtain and maintain a Secret clearance (IT-II sensitivity), NACLC acceptable at time of proposal submission.
Project Management Professional (PMP) certification or other recognized project management certification.
DoD 8570 / 8140 Baseline Certification, Category IAM I.
Minimum five (5) years of relevant IT or operations management experience.
Minimum five (5) years of leadership experience with progressively increasing responsibility.
Demonstrated experience managing distributed teams and regional operations.
Proven ability to enforce standards, manage performance, and make independent decisions.
Strong written, verbal, and meeting communication skills.
High attention to detail, punctuality, reliability, and professionalism.
Ability to accept feedback and course-correct when required.
U.S. Citizen.
Must have reliable internet and phone service, along with a dedicated home office work space

Nice To Haves

Experience supporting DoD or Federal enterprise environments.
Experience managing geographically dispersed teams.
Familiarity with ITSM tools and operational dashboards.

Responsibilities

Serve as the regional leader for assigned operations, accountable for people, performance, and outcomes.
Lead, coach, and manage regional teams with a focus on professionalism, reliability, and accountability.
Conduct regular one-on-one sessions, performance reviews, and documented coaching conversations.
Foster a culture of punctuality, attention to detail, clear communication, and ownership.
Ensure employee availability, engagement, and adherence to contract expectations.
Support employee development, training completion, and cross-team collaboration.
Staffing & Manning staffing levels, site coverage, schedules, and shift assignments to ensure continuous mission support.
Collaborate with recruiting teams to interview, select, and onboard new hires.
Approve timecards, leave requests, and expense reports within required timelines.
Maintain accurate staffing rosters and ensure access, credentials, and training requirements are met.
Identify and mitigate staffing risks, coverage gaps, and single points of failure.
Maintain operational visibility through ServiceNow dashboards, reports, and routine reviews.
Conduct bi-weekly operational meetings and participate in required Government and PMO meetings.
Ensure incidents, tickets, and tasks are prioritized, updated, and resolved in accordance with contract timelines.
Enforce escalation protocols, VIP procedures, and communication standards.
Serve as the primary regional point of contact for Government stakeholders.
Coordinate with external teams to support incident resolution and service continuity.
Ensure operational processes are followed consistently across sites and shifts.
Support the Program Manager by executing regional priorities and initiatives.
Make independent, risk-informed decisions within delegated authority.
Escalate issues appropriately based on impact, risk, and urgency.
Identify operational trends, recurring issues, and improvement opportunities.
Ensure accurate and timely reporting to PMO and Government stakeholders.
Provide leadership oversight and on-site engagement across assigned locations.
Travel as required to support operations, leadership engagement, and mission needs.