Task Force Front Desk Manager

Davidson Hospitality Group•Hollywood, FL

24d

About The Position

Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you will have the chance to work in a fun and energetic environment, providing personalized service to our valued guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Margaritaville Hollywood Beach Resort is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating unforgettable experiences for our guests. Apply now and take the next step in your hospitality journey with Margaritaville Hollywood Beach Resort! Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Requirements

2 years prior departmental management experience in front office or related disciplines
Time management and negotiation skills
Ability to manage and lead each discipline of the department independently
Ability to manage according to employment and Innkeeper laws of the jurisdiction
Prior cash handling experience necessary
Ability to communicate effectively with the public and other Team Members
Read, write and speak English fluently
Computer experience required.
Proficient in Opera PMS, Micros, Microsoft Office and Excel

Responsibilities

Oversee the daily operations of the front desk, ensuring efficient and smooth processes
Train, mentor, and motivate front desk staff to deliver outstanding service
Handle guest inquiries, concerns, and complaints in a professional and timely manner
Coordinate with other departments to ensure seamless guest experiences
Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
Manage room inventory and maximize revenue through effective room management strategies
Conduct performance evaluations and provide feedback to front desk team members