Taproom Food Server

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

16d•$16 - $16

About The Position

This position is responsible for providing service to the guests of Food and Beverage outlets. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High school diploma or equivalent preferred but not required.
One to three months related experience and/or training; or equivalent combination of education and experience.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must be at least 18 years of age
Must obtain a current Food Workers Certificate
Must possess reasonable ability to communicate in English
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Full knowledge of all food and beverage offerings.
Review any changes to menu and/or specials.
Greet guests with a positive friendly attitude.
Bus tables as necessary.
Prepare and/or delivers guest’s beverage order.
Promptly deliver guest’s food and beverage order ensuring quality and accuracy
Attend to guest during their entire dining experience, and all their needs.
Maintain cleanliness and organization of restaurant and work stations.
Complete all required side work.
Follow all Spotlight 29 and Tortoise Rock Casino and departmental safety policies and procedures.
Maintain appearance standards as outlined in departmental and Spotlight 29 and Tortoise Rock Casino policies.
Provide courteous service and be cordial to all Team Members and Guests.
Effectively communicate orally and in writing.
Responsible for maintaining a consistent regular attendance record.
Other duties as directed by Management and Supervisors.
Check tables for clean and proper set up.
Check floors and surrounding area to ensure clean environment.
Present menu, answer questions and make suggestions regarding food and service.
Explain specials and/or special promotions of the day.
Write guest order on check.
Relay order to kitchen and serves courses from kitchen and service bars.
Garnish and decorate dishes preparatory to serving as required.
Monitor and take action to ensure quality of food temperature, presentation and freshness.
Observe guests to respond to any additional requests and to determine when meal has been completed.
Promote desserts, wines, appetizers, specialty coffees and other items.
Ladle soup, toss salads, portion pies and desserts, brew coffee and perform other service as determined by the Casino.
Clear and reset tables at conclusion of each course.
Present check to customer and request customer to pay cashier/hostess. (Server accepts no casino monies).
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Perform any other duties that may be assigned from time to time.