Taproom Server

Hendler Family Brewing Co.•Framingham, MA

3d•$7

About The Position

As a Taproom Server, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests by providing knowledgeable beer recommendations and ensuring top-notch service. Your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation!

Requirements

Must be 18+ years of age
Excellent communication and interpersonal skills
Takes pride and responsibility in punctuality and teamwork
Previous experience in a customer service or hospitality role
Knowledge of craft beer is a plus but not required
Must have or be able to obtain a food handler’s permit and alcohol server’s permit where applicable
Willingness to continuously learn about our beer offerings and the craft beer industry
Strong team player with a willingness to assist colleagues and contribute to a positive work environment
Available for days, nights and weekend shifts of 5 hours or more.
Must have Saturday and/or Sunday availability.
Stand and walk for extended periods of time and lift up to 50 lbs.
Ability to bend, reach, twist and use your hands and arms.
Reliable transportation to and from assigned work location.
Knowledge of Toast and GrubHub as a cashier/receiving or placing customer orders a plus.
Has on-premise TIP Certification, or Alcohol Intervention Methods Certification a plus.
Craft beer knowledge is a plus

Responsibilities

Ensure excellent customer service to provide an outstanding guest experience at all times.
Greet guests with a friendly and welcoming demeanor.
Be knowledgeable about all food and beverage menu items, including new releases and seasonal offerings, to make informed recommendations.
Assist customers by taking and accurately processing food and beverage orders, including special attention to allergies, restrictions, and dietary preferences.
Answer and assist customers with questions, reservations, and general inquiries.
Maintain an accurate cash drawer and handle credit card transactions efficiently.
Check patrons' identification to ensure they meet minimum age requirements for alcohol consumption.
Assist in fulfilling beverage orders through the service bar, ensuring proper pour, glassware, and sizing.
Deliver complete and accurate orders to tables or the take-out counter promptly.
Change kegs as necessary.
Complete orders with retail beer and merchandise to go.
Maintain a clean, organized, and sanitary work environment, especially in high-contact areas.
Sanitize high-touch point areas regularly.
Check and maintain bathroom cleanliness.
Follow inventory procedures to keep the front of house appropriately stocked.
Assist with general Beer Hall/Kitchen organization and cleanliness.
Ensure the taproom is well-stocked and organized.
Work closely with counter service and runners to ensure the accuracy of food and beverage orders.
Communicate effectively with the manager on expo.
Assist other front-of-house operators as needed.
Support the taproom team in maintaining a positive and collaborative work environment.
Assist with setting up and breaking down events.
Perform additional duties or responsibilities as needed to support the taproom and ensure a great guest experience.