TANF Program Manager (736500)

Equus•York, PA

About The Position

Develops and maintain detailed knowledge of the local labor market Keep apprised of local business needs and job placement opportunities Develops plans with employers to identify job openings, alternative work activities and training initiatives Works with TDS staff to facilitate job placements Contacts and supports employers by assisting with recruiting, interviewing, and hiring qualified candidates Enters employer information into all appropriate Databases and monitors employer activities Assists with job fairs and employer hiring events On occasion may work outside normal business hours to support event, employers, or deadlines Responsible for overseeing the project's programmatic activities and operations Reviews, recommends, reports, and implements programs to ensure that the project meets contractual obligations and compliance issues Analyzes processes and procedures to optimize performance Defines and sets operational goals Prioritizes assignments and adjusts or adapts service delivery as needed Supervises local office team providing oversight to ensure that participants receive quality and timely services and meeting program objectives Manages a caseload of participants and provides counseling and mentoring Assess participant competencies, work history, education attainment, skills, and abilities Identifies challenges to finding employment and prompts remediation Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with outreach/referral and continuing through retention and advancement efforts. Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting entire history of a program participant including supportive services issued Understands all technical aspects of the program operation Maintains knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs Reviews eligibility of participants and verify staff record participant activity and progress in state system of record Conducts regular file review and monitoring Maximizes performance and productivity Direct/delegate staff responsibilities to meet and/or exceed performance standards Reviews staff performance and recommend corrective actions as needed Coordinates training activities to ensure that all operations staff are properly trained to implement project activities effectively Participates in development and maintenance of standard operating procedures Facilitates meetings with partners to promote full, frequent communication Delegates work and resolve issues and conflicts that arise Other duties as assigned

Requirements

Bachelor's Degree from an accredited university or college or 2 years' work experience in business to business sales, marketing, customer service, staffing or recruiting
Excellent verbal and written communication and interpersonal skills
Demonstrated strong customer service skills.
Strong presentation skills with public speaking or outside sales experience
Familiarity with the communities being served, with knowledge and understanding of local needs and resources
Demonstrated knowledge of labor market trends
Friendly, professional demeanor
Ability to work well in teams and independently
Proficient in Microsoft Windows and Office (Word, Excel, PowerPoint)
Valid driver's license in good standing and proof of automobile insurance required

Nice To Haves

Sales or staffing experience preferred
Bi-lingual (English/Spanish) preferred

Responsibilities

Develops and maintain detailed knowledge of the local labor market
Keeps apprised of local business needs and job placement opportunities
Develops plans with employers to identify job openings, alternative work activities and training initiatives
Works with TDS staff to facilitate job placements
Contacts and supports employers by assisting with recruiting, interviewing, and hiring qualified candidates
Enters employer information into all appropriate Databases and monitors employer activities
Assists with job fairs and employer hiring events
On occasion may work outside normal business hours to support event, employers, or deadlines
Responsible for overseeing the project's programmatic activities and operations
Reviews, recommends, reports, and implements programs to ensure that the project meets contractual obligations and compliance issues
Analyzes processes and procedures to optimize performance
Defines and sets operational goals
Prioritizes assignments and adjusts or adapts service delivery as needed
Supervises local office team providing oversight to ensure that participants receive quality and timely services and meeting program objectives
Manages a caseload of participants and provides counseling and mentoring
Assess participant competencies, work history, education attainment, skills, and abilities
Identifies challenges to finding employment and prompts remediation
Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with outreach/referral and continuing through retention and advancement efforts.
Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting entire history of a program participant including supportive services issued
Understands all technical aspects of the program operation
Maintains knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs
Reviews eligibility of participants and verify staff record participant activity and progress in state system of record
Conducts regular file review and monitoring
Maximizes performance and productivity
Direct/delegate staff responsibilities to meet and/or exceed performance standards
Reviews staff performance and recommend corrective actions as needed
Coordinates training activities to ensure that all operations staff are properly trained to implement project activities effectively
Participates in development and maintenance of standard operating procedures
Facilitates meetings with partners to promote full, frequent communication
Delegates work and resolve issues and conflicts that arise
Other duties as assigned