TANF Case Manager (CM)

Catholic Charities•Hartford, CT

About The Position

The Case Manager (CM) provides outreach, initial assessment, advocacy, case planning, service coordination, and case management for families referred to the TANF CM program with significant barriers to employment.

Requirements

BA/BS in a human service field with two (2) years relevant experience (preferred), Associates or equivalent with over five (5) years of directly relevant experience may be considered in lieu of BA/BS.
Thorough knowledge of TFA/TANF eligibility criteria and services
Significant knowledge of regional community-based services for low and no income families
Demonstrated ability to work with culturally and linguistically diverse families
Demonstrated ability in client-centered, home-based case management services
Demonstrated ability in teaching basic life and employability skills to adults
Demonstrated ability in creating and implementing individualized service plans
Ability to work well independently
Ability to maintain a flexible schedule, to include non-traditional hours (nights/weekends)
Dedicated to promoting cultural wellness on the job
Demonstrated basic computer literacy, ability to work in a Windows environment, and utilization of mobile devices
Demonstrated ability to work in a team approach

Responsibilities

Follows all TANF CM policies and procedures
Uses a client-centered, strength-based approach to case management services
Provides culturally and linguistically appropriate case management services to families
Represents TANF CM program professionally within the program and in the community
Maintains a positive and respectful work attitude
Communicates proactively with TANF CM Regional Coordinator and other regional CMs
Utilizes the Efforts to Outcomes (ETO) web-based data management system to document all case work in TANF CM program
Actively participates as a member of the regional TANF CM team
Commits to professional growth and development
Possesses a valid driver’ license and has access to a personal vehicle for regional and statewide travel
Conducts targeted outreach to locate assigned TANF CM referred families within designated program time frames
Engages located families in TANF CM services in alignment with expected program outcome standards
Provides intensive, client-centered, in-home and/or community-based case management
Performs initial client assessments and updated assessments within designated program time frames
Works with clients to develop and implement clear and relevant goals using the Family Development Plan designed to assist clients in overcoming barriers to employment
Establishes and maintains relationships with local/regional staff from state departments, workforce development boards and others who make referrals to the program
Teaches clients budgeting, money management, shopping, banking, and other necessary life skills through direct instruction and/or modeling
Assists clients in forming and/or fulfilling an employment plan either through the Jobs First services or on an individual basis for non-Jobs First eligible clients
Assists clients in problem solving
Reviews client assessments with TANF CM Regional Coordinator to determine level of service
Refers clients to appropriate community services based on identified barriers to employment and other family needs
Works with the Regional Coordinator to assess needs for any emergency situations, e.g. domestic violence, child abuse, or acute behavioral health needs
Advocates for clients to maintain or re-establish state benefits and for clients to access needed services
Communicates regularly with the DSS/DOL case worker, and provides them periodic updates and closing status reports as appropriate
Accurately documents case work daily utilizing Efforts to Outcomes (ETO)
Performs other reasonable duties as requested by TANF CM Regional Coordinator and/or TANF CM Agency Supervisor
Ensure the consistent accurate collection of the data
Identify patterns and trends for program
Use results of data to inform supervisor of trends that may impact services