Talent Operations Director - Infrastructure & Operational Excellence

RSM•Baltimore, MD

44d

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The Talent Operations Director - Infrastructure & Operational Excellence will provide strategic oversight and leadership for global infrastructure initiatives within Talent Operations. This role is critical to unifying and scaling infrastructure efforts across the enterprise, driving operational excellence, and enabling strategic projects that enhance service delivery and compliance. The director also leads a team of talent professionals who transform concepts and policies designed in the Centers of Expertise and/or by the Talent Partner Leads into well-executed programming. This role drives service focused operational excellence by leveraging workflows and technologies that centralize administrative and repeatable tasks, optimizing performance and efficiency across the Talent functions. The Director ensures high quality through robust audit processes, promotes continuous improvement, and fosters knowledge transfer to stakeholders across the organization. The Director will maintain an understanding of industry trends and best practices and use innovative solutions to implement appropriate changes.

Requirements

8-10 years of progressive Human Resources, Talent, Compliance or relevant experience with at least 4 years in an advanced role
Supervisory experience for a strategic team of professionals. Prior experience coaching and developing a high performing team required.

Nice To Haves

Bachelor's degree in Human Resources, Business, or a related field.
Demonstrated leadership and interpersonal abilities with a proven capacity to motivate and influence others.
Excellent consultative skills and effective communication across diverse stakeholder groups.
Strong strategic orientation, analytical competency, and critical thinking skills.
Proven leadership capabilities, including the ability to lead, influence, and motivate team members.
Ability to transform curiosity into actionable insights and innovative solutions that drive business outcomes.
Track record of working independently, managing multiple priorities concurrently, and showing initiative in unfamiliar or ambiguous situations.
Exceptional interpersonal and written communication skills.
Commitment to continuous learning demonstrated by engagement with emerging technologies.
Advanced computer proficiency, with enthusiasm for adopting new systems, tools, and technologies.
Proficiency with Microsoft Office Suite.
Superior organizational skills with a focus on solution delivery.
Capacity to perform effectively under pressure and meet established goals within high-volume, fast-paced environments.
Solid business acumen.

Responsibilities

Lead and manage a team of people managers/supervisors overseeing day-to-day execution of centralized, repeatable talent processes for the assigned focus area.
Set strategic priorities and roadmaps to guide operational execution and continuous improvement.
Design, implement, and optimize global business processes, leveraging technology to drive efficiency and consistency.
Maintain a culture of operational excellence, identifying and addressing inefficiencies, and centralizing processes where possible.
Collaborate closely with Centers of Excellence (COEs) and other stakeholders to ensure alignment, facilitate knowledge transfer, and delineate clear delegation of work.
Oversee documentation and training of business processes to drive knowledge transfer and support stakeholders.
Formulate and communicate project plans for new talent programming and operational process rollouts, including training, documentation, and change management.
Ensure infrastructure and team structure can scale and adjust to business needs, with appropriate budget oversight and accountability.
Act as a point of escalation for complex problems and ensure high-quality, client-focused service delivery.
Track and report on operating results to ensure progress toward strategic, operational, and compliance goals.
Proactively collaborate with the HRIS team to ensure systematic business processes are designed to optimize global operational excellence while being scalable for future growth.
Foster a culture of curiosity and experimentation, encouraging the team to explore new technologies, methodologies, and approaches to improve talent operations.
Identify, assess, and implement emerging technologies-including AI and automation-to streamline workflows, enhance service delivery, and enable scalable solutions across the organization.
The Director will specially oversee Global Infrastructure Teams which include: Talent Knowledge Management, Talent Policy & Compliance, and Talent Vendor Management
Provide strategic project leadership for cross functional initiatives across Talent Operations
Lead and execute enablement and service experience projects, such as global automation strategies in partnership with Talent Tech and risk frameworks.
Drive knowledge and compliance initiatives, ensuring alignment with organizational standards and operational resilience.
Serve as a thought partner to monitor KPIs and trends across all of Talent Operations in real time