Talent & Human Resources Director

Chick-fil-A•Asheville, NC

45d•Onsite

About The Position

Chick-fil-A Merrimon Avenue is seeking a dynamic and results-oriented Talent Director to champion our team member experience and drive our vision of creating a world-class experience for every guest. Role Summary: This role is a senior leadership position that is focused on organizational health and culture. Aligning with our internal promise of helping our team members become who they need to be so they can become what they want to be, the purpose of the role is to establish a first-class work environment that ensures team members feel cared for and encouraged to achieve personal and professional goals. As the Talent Director, you will be a vital member of the leadership team, responsible for the full lifecycle of talent management within our restaurant. You will play a pivotal role in attracting, developing, and retaining top talent who are passionate about our values and committed to providing exceptional service. Your expertise will ensure we have a high-performing team equipped to consistently exceed guest expectations. This leader will oversee many aspects of the team member experience with Chick-fil-A including but not limited to: recruiting, screening, orientation, internal communication, leadership development, team member recognition, team outings, performance evaluations, and payroll. With servant leadership as the foundation, this leader will set the standard for putting others above self while acting as a resource to help team members build impactful influence and leadership platforms in and out of the restaurant. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Proven experience in a human resources or talent management role, preferably within the hospitality or retail industry.
Strong understanding of recruitment, interviewing, onboarding, training, and employee relations best practices.
Excellent communication, interpersonal, and presentation skills.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and exercise sound judgment.
Passion for developing and empowering others.
Alignment with Chick-fil-A's values and a commitment to providing exceptional service.

Nice To Haves

Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.

Responsibilities

Talent Acquisition: Develop and execute innovative recruitment strategies to attract a diverse pool of qualified candidates. This includes sourcing, job posting, and managing relationships with local schools and community organizations.
Interviewing and Selection: Design and conduct effective interview processes to assess candidate skills, experience, and cultural fit. Ensure a positive and professional candidate experience.
Onboarding and Orientation: Create and deliver engaging onboarding programs that effectively integrate new team members into our culture, values, and operational standards.
Training and Development: Identify training needs and develop comprehensive training programs to enhance team member skills, knowledge, and performance. Foster a culture of continuous learning and growth.
Team Member Development: Implement strategies for team member development, including performance feedback, coaching, and identification of growth opportunities within the organization.
Performance Management: Support the performance review process, providing guidance to leadership on setting goals, delivering feedback, and addressing performance issues.
Payroll Administration: Oversee accurate and timely payroll processing, ensuring compliance with all applicable regulations.
Employee Relations: Foster a positive and inclusive work environment, addressing team member concerns and promoting open communication.
Compliance: Ensure compliance with all federal, state, and local labor laws and Chick-fil-A policies related to employment practices.
HR Administration: Maintain accurate employee records, manage HR-related documentation, and ensure efficient administrative processes.
Culture Champion: Embody and promote Chick-fil-A's core values and culture, fostering a positive and supportive team environment.
Collaboration: Partner effectively with the Operator and other leaders to align talent strategies with business goals and operational needs.
Continuous Improvement: Regularly evaluate talent management processes and identify opportunities for improvement and innovation.
Communication: Create internal communications platforms to ensure team is up-to-date on goals, achievements, announcements, etc.
Customer Experience: Assist with in-restaurant operations as needed

Benefits

Competitive salary and benefits package.
Opportunity to work in a positive and values-driven environment.
Excellent training and development opportunities.
Potential for career growth within the Chick-fil-A organization.
The chance to make a significant impact on the lives of our team members and the experience of our guests.

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