Talent Engagement Specialist

Equus•Chicago, IL

4d•$37,440 - $41,600

About The Position

In this Talent Engagement role, you will be an integral part of the Operational Business team. You will be responsible for greeting clients, managing the office and reception area, conducting client outreach, and supporting the team with administrative tasks. You will handle incoming business calls, including answering inquiries, directing callers to the appropriate staff, responding to voicemail messages within 24 hours, and confirming client appointments and event attendance. A key part of this role includes managing client information in the database and ensuring each client is supported through completion of their services. You will assist management by gathering required data, generating reports, and supporting Quality Assurance functions to ensure accuracy. Additionally, you will help coordinate events and workshops by preparing informational materials or packets and attending events when needed. You will also seek opportunities to improve processes and enhance the Center’s operations. Other responsibilities include managing and directing office communications, coordinating with the internal team, and maintaining relationships with external vendors. Other duties as assigned.

Requirements

Punctual
Self‑motivated
Self-starter
Adaptable team player with a strong commitment to supporting organizational goals
Demonstrated strength in organizational, interpersonal, and verbal/written communication skills
Highly driven with the ability to manage multiple priorities efficiently in a fast‑paced environment
Proven problem‑solver with a proactive approach to identifying issues and implementing effective solutions
Comfortable building meaningful connections with others both in person and over the phone
Possess a High School Diploma or GED (or higher) and bring 1–2 years of clerical or administrative experience, ready to contribute and make a positive impact

Responsibilities

Greeting clients
Managing the office and reception area
Conducting client outreach
Supporting the team with administrative tasks
Handling incoming business calls, including answering inquiries, directing callers to the appropriate staff, responding to voicemail messages within 24 hours, and confirming client appointments and event attendance
Managing client information in the database and ensuring each client is supported through completion of their services
Assisting management by gathering required data, generating reports, and supporting Quality Assurance functions to ensure accuracy
Coordinating events and workshops by preparing informational materials or packets and attending events when needed
Seeking opportunities to improve processes and enhance the Center’s operations
Managing and directing office communications
Coordinating with the internal team
Maintaining relationships with external vendors
Other duties as assigned