Talent Engagement Specialist Lead

Equus Workforce Solutions • Jersey City, NJ

51d

About The Position

In this Talent Engagement Specialist Lead role, you will be an integral part of the Operational team which includes the following: Support day-to-day operational functions, including client outreach, appointment scheduling, and leading with off-site events. Oversee the Talent Engagement Specialist team by coordinating key operational functions including orientations, client intake, re-engagement efforts, and other front-line services. Enter and maintain accurate client data in internal dashboards and the state CRM system, supporting both management and the Quality Assurance team. Manage client records from initial intake through to program completion, ensuring proper documentation and follow-through. Gather relevant data and generate reports to support management decision-making and performance tracking. Lead and assist with new participant orientations, including preparing informational packets and materials. Answer and manage incoming calls, direct inquiries to the appropriate staff, respond to voicemail within 24 hours, and follow up with clients who miss appointments. Identify and recommend process improvements to enhance service delivery and operational efficiency. Manage and route internal and external communications to ensure timely and effective information flow across the team.

Requirements

• Self-motivated, adaptable, and a reliable team player.
• Have 3+ years of experience leading a team specifically in the intake department.
• Strong organizational, interpersonal, and verbal/written communication skills.
• Passionate about serving individuals from underserved communities.
• Committed to delivering an exceptional customer service experience for every participant.
• Able to manage multiple priorities effectively in a fast-paced environment.
• Proactive and solution-oriented, with strong problem-solving skills.
• Comfortable engaging with clients both in person and over the phone.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook.
• Skilled in Adobe Acrobat, including creating and editing PDF documents.
• High school diploma or GED required; at least 2-3 years of supervisory experience preferred.

Nice To Haves

• Multilingual abilities are a strong plus.
• Bonus points for experience working with individuals from diverse backgrounds and communities.

Responsibilities

• Support day-to-day operational functions, including client outreach, appointment scheduling, and leading with off-site events.
• Oversee the Talent Engagement Specialist team by coordinating key operational functions including orientations, client intake, re-engagement efforts, and other front-line services.
• Enter and maintain accurate client data in internal dashboards and the state CRM system, supporting both management and the Quality Assurance team.
• Manage client records from initial intake through to program completion, ensuring proper documentation and follow-through.
• Gather relevant data and generate reports to support management decision-making and performance tracking.
• Lead and assist with new participant orientations, including preparing informational packets and materials.
• Answer and manage incoming calls, direct inquiries to the appropriate staff, respond to voicemail within 24 hours, and follow up with clients who miss appointments.
• Identify and recommend process improvements to enhance service delivery and operational efficiency.
• Manage and route internal and external communications to ensure timely and effective information flow across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees