Talent Development Specialist

AFL Telecommunications•Austin, TX

About The Position

ITC Service Group (“ITC”), is seeking an experiencedTalent Development SpecialistinAustin, TX.TheTalent Development Specialistis a classroom and field trainer who provides training to incoming Broadband technicians and team members. They are the subject matter experts (“SME”) of the field installation processes. This requires them to stay up to date on company and client changes to ensure training is current and procedures are streamlined. They are well versed in client provided training modules, facilitator guides, and exercises. Trainer maintains a well-organized and effective training environment and continuously improves training material and employee retention.

Requirements

No formal warnings in the last 6 months
Consistently above expectations on Performance Evaluations
Strong familiarity with Installation and Truck Role processes specific to Google Fiber Project
Ability to travel up to 2 weeks at a time as needed to remote markets
A degree in Communications preferred or combination of work experience and education
A minimum of 2 years’ field experience in craft services and telecommunications industry
Excellent interpersonal and communication skills both verbal and written
Strong facilitation / presentation skills
Ability to interact with all levels of employees and clients
Able to travel as required
Strong time management
Proficient in MS Word, Outlook, PowerPoint, Excel
Adaptability and initiative
Able to work with multi- functional teams
Conflict management
Stress tolerance
Professional demeanor
Work involves standing and sitting for long periods of time, reaching.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Working under strict timelines and stress.
Employee is expected to be on the job and on time every scheduled workday.
Trainer’s work hours can change from day to day.
It is his/her responsibility to know when the work day starts and ends on each scheduled work day.
If it is necessary that you will be absent or late for any reason, employee needs to call direct manager by 8:00 am on the first and each subsequent day the employee will be absent or late.
If employee is absent for more than 3 days a doctor’s note (explanation) is required.

Nice To Haves

Relevant technical and/or training certifications (Comp TIA, CCNA, etc.) preferred
Structured classroom training experience preferred

Responsibilities

Responsible for having complete Knowledge of Client Provided Training Modules, Facilitator Guides, and Exercises
Responsible for maintaining standards set by Area manager and meeting prescribed timelines.
Responsible for protecting client’s information including modules, processes and legal guidelines ensuring confidentiality.
Acts as Subject Matter Expert (“SME”) of field Installations processes relative to Google Fiber installs.
Responsible for professionally communicating a mixture of ITC’s culture and clients modules, lesson plans, manuals, information and instructional material to training class by effectively engaging the training class to ensure material retention.
Responsible for motivating employees by example and shared enthusiasm for ITC’s/Google project achieving maximum productivity, developing an efficient workforce, enhancing quality of work as well as building loyalty to the enterprise.
Responsible for Stayingup to date and current on Fiber to the home systems,video and data, or Google Fiber products and knowledge base to ensure training of latest training procedures and processes.
Responsible for setting up and maintaining a well-organized and effective training environment including: classroom seating structure, educational videos, visual aids, PowerPoint presentations, computer hardware, computer software and a clean and welcoming classroom atmosphere.
Responsible for being part of the training team that proactively looks for ways to improve the training of Broadband technicians and other team members.
Responsible for providing weekly training reports to management and clients in a timely manner.
Performs other related duties as assigned.