Talent Development Senior Specialist

Salesforce•Chicago, IL

1d•$94,000 - $142,300

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Global Professional Services Talent Development is seeking a highly organized, detail-oriented Senior Analyst to support the successful execution and operational excellence of our Talent Development programs and initiatives. This role is responsible for enabling the seamless delivery of talent programs by driving operational workflows, participant management, systems updates, communications assets, and cross-functional coordination. As a key member of the Talent Development team, this individual ensures high-quality execution across initiatives including career paths documentation and updates, skills library maintenance, talent and learning communication and help channels, enrollment and participant management processes, and program tracking. This role provides foundational exposure to broader Talent Development strategy, enablement practices, and program design. The Senior Analyst / Coordinator will deepen their expertise in operations, program management, stakeholder engagement, and data analysis, building toward expanded scope and ownership over time. Success in this role requires strong communication, operational excellence, systems and data fluency, paired with a continuous improvement mindset and a thoughtful approach to leveraging AI and automation to drive efficiency, scale impact, and deliver measurable results.

Requirements

3+ years of experience in program coordination, operations, talent development/learning, HR, or related field
Strong organizational skills with the ability to manage multiple concurrent priorities and thrive in a dynamic, fast-paced, and occasionally ambiguous environment
Experience using project management tools and collaboration platforms
High attention to detail and strong documentation skills
Excellent verbal and written communication skills, particularly for stakeholder and participant-facing communication and materials
Comfortable working with data, spreadsheets, AI and reporting tools
Strong stakeholder management skills and service-oriented mindset
Demonstrated growth mindset and desire to expand into broader Talent Development work

Responsibilities

Talent Development Operations & Program Support
Own and manage core operational workflows supporting Talent Development programs
Manage enrollment, participant tracking, communications, and documentation across multiple initiatives
Maintain and update systems related to career paths, learning records, and program tracking
Support the documentation, version control, and system updates for leveling guides and career path frameworks
Develop and manage communications templates and standardized assets for program launches and updates
Ensure operational readiness for program delivery (participant lists, materials, documentation, timelines, meeting rooms and logistics)
Maintain clear and organized documentation repositories and process guides
Identify opportunities to streamline operational workflows through automation, AI-enabled tools, and process redesign to improve speed, accuracy, and scalability
Provide onsite support for in-person learning programs, including setup, logistics coordination, materials preparation, and day-of execution support during delivery
Project Management & Workflow Coordination
Support the project management of Talent Development initiatives using tools such as Asana and Slack
Track deliverables, timelines, and dependencies across stakeholders
Identify risks, gaps, or delays and proactively escalate or propose solutions
Coordinate cross-functional efforts between Talent Development, Ops, and business stakeholders
Contribute to continuous improvement of processes, templates, and operational standards
Proactively seek ways to reduce manual effort, eliminate redundancies, and increase execution speed while maintaining quality
Stakeholder & Participant Experience
Serve as an operational point of contact for participants and internal stakeholders
Track and support ongoing communications and program updates
Ensure clarity, professionalism, and consistency across participant touchpoints
Support internal help channels, triaging requests and ensuring timely resolution or escalation
Gather feedback and operational insights to improve future experiences
Leverage AI-assisted tools where appropriate to enhance communications quality, responsiveness, and turnaround time
Data & Insights
Maintain accurate participant and program data across systems
Pull and analyze reports to track enrollment, completion, and engagement metrics
Support measurement processes and dashboard updates
Identify trends or operational improvements through data analysis
Ensure data accuracy and integrity across tools and documentation
Explore AI-driven reporting, summarization, and analytics tools to accelerate insight generation and improve decision support

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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