Talent Development Administrator

Western States Careers•Meridian, ID

About The Position

Talent Development Admin. is responsible for supporting the administrative needs of the Talent Development team with a primary focus of coordinating and completing the day-to-day operations of the Learning Management System (LMS) including assigning training to employee learning and development plans, training LMS users according to their specific access levels, publishing learning content as assigned, contributing to ongoing system improvements, coordinating resolution of system issues, generating reports, and assisting learners with troubleshooting issues in accessing and leveraging learning resources. The Training System Admin. will function as the primary point of contact for the training community across the organization using the LMS to manage and report on learning/training requirements and metrics.

Requirements

Strong customer service skills.
Strong written and verbal communication skills.
Strong public speaking and oral presentation skills preferred.
Strong analytical skills with the ability to solve problems.
Experience with MS Office (Word, PowerPoint, Excel), presentation, documentation, and basic video/audio software tools.
Experience with content development software preferred.
Experience with the Saba Learning module and/or other Learning Management Systems preferred.
Proven multitasking expertise and customer service skills.
Ability to establish credibility with key stakeholders.
Demonstrated success in working on teams and on multiple, changing priorities.
Proof of High school diploma or General Education Degree (GED).
One year experience using a Learning Management System or similar information system and technology to manage data preferred.
One year experience in creating supporting documentation and training materials preferred.
Experience in delivering training on the use of software applications preferred.
Must be able to communicate (speak, read, comprehend, write in English).
Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
Exposure to extreme temperatures and environment.
Ability to lift up to 60 lbs. in accordance with Western States’ Lifting Policy to include amount and approach.

Nice To Haves

Strong public speaking and oral presentation skills preferred.
Experience with content development software preferred.
Experience with the Saba Learning module and/or other Learning Management Systems preferred.
One year experience using a Learning Management System or similar information system and technology to manage data preferred.
One year experience in creating supporting documentation and training materials preferred.
Experience in delivering training on the use of software applications preferred.

Responsibilities

Provides technical support for employee LMS needs pertaining to various development and training programs.
Assigns training to employee learning and development plans.
Assists employees with troubleshooting issues in accessing and leveraging learning resources.
Provides training to LMS users according to their specific access levels as needed.
Publishes learning content as assigned.
Coordinates resolution of system issues and contributes to ongoing LMS system improvements and updates, supporting the organization with change management as updates and changes occur.
Generates system metric reports and data from the LMS.
Maintains and develops standard operating procedures and best practices to be used by all Western States resources using the LMS to meet company priorities.
Assists in the development of and maintains training content; including developing web-based training, presentations, user guides, and troubleshooting materials to support teammates in their use of the LMS and supporting applications.
Ensures Western States’ LMS aligns and integrates with Caterpillar learning library by serving as a liaison between the two organizations.
Facilitates and delivers training as needed.
Supports employee and customer administrative needs for Caterpillar Dealer Performance Center (DPC).
Maintains course quality housed in LMS including conducting regular reviews/audits of course status, and coordination to eliminate duplicate, conflicting, or redundant content.
Cultivates and maintains strong cross-functional relationships with employees, customers, and department stakeholders.